Event Captain Server

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you passionate about delivering exceptional service in the vibrant world of event hospitality? Join our team at Fairmont Banff Springs as an Event Captain Server and play a pivotal role in orchestrating unforgettable experiences for our guests. From overseeing banquet facilities to coordinating with various teams, this position offers a dynamic opportunity to lead and excel in a fast-paced environment.

Starting Rate: $19.58 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $20.58.

Job Duties Include:  

• Oversee banquet facilities and daily operations across 78,000+ square feet of event space, ensuring seamless execution and guest satisfaction.
• Work closely with Conference Services, Culinary, and other departments to meet timelines, dietary needs, and overall event objectives.
• Deliver professional, engaging service while building strong relationships with guests and colleagues to create unforgettable experiences.
• Maintain facility cleanliness, report maintenance issues, and implement process improvements while demonstrating flexibility and problem-solving skills.
• Lead, mentor, and inspire the Events team by fostering a culture of respect, integrity, teamwork, and accountability while embracing change and innovation.

Your Skills & Qualifications:

• Must have Pro-Serve Certification.
• Previous Food & Beverage leadership experience is an asset
• 2 years previous serving experience required.
• Bartending, cash handling and previous Silverware point of sale system experience is required.
• Schedule flexibility, including early mornings, late nights, weekends, holidays, etc. for 3-12 hour shifts.
• Must be able to lift and carry up to 20lbs and be able to be on your feet for 8 hours or more

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com