EN - Security Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Summary

The Security Agent is responsible for maintaining a safe, secure, and welcoming environment for guests, Heartists, visitors, and hotel assets. The role ensures the protection of people and property through regular patrols, monitoring security systems, enforcing hotel policies, responding to emergencies, and providing professional assistance while upholding Accor's values and service standards.

Key Responsibilities

Safety & Security

• Patrol all hotel areas, including guest floors, public areas, back-of-house, parking areas, and perimeter.
• Monitor CCTV systems, alarms, and access control systems.
• Protect hotel assets against theft, damage, vandalism, and unauthorized access.
• Ensure all emergency exits, fire equipment, and escape routes remain accessible.
• Conduct routine security inspections and report any hazards immediately.
• Assist in implementing hotel security procedures and emergency response plans.

Guest & Heartist Assistance

• Provide courteous assistance to guests, Heartists, and visitors.
• Escort guests or employees when required.
• Respond promptly to guest concerns related to safety and security.
• Maintain a professional and approachable presence throughout the property.

Incident Management

• Respond immediately to emergencies including fire alarms, medical incidents, accidents, disturbances, and security breaches.
• Complete detailed incident and occurrence reports accurately and promptly.
• Preserve evidence and assist management during investigations when necessary.
• Coordinate with local authorities, police, fire department, and emergency services when required.

Access Control

• Monitor staff entrances and exits.
• Verify identification of contractors and visitors.
• Ensure delivery vehicles and suppliers follow hotel security procedures.
• Control access to restricted areas.

Fire & Life Safety

• Participate in fire drills and emergency evacuation procedures.
• Monitor compliance with fire safety regulations.
• Assist with emergency evacuations when required.
• Report any fire safety deficiencies immediately.

Administrative Duties

• Maintain accurate daily security logs.
• Prepare incident, accident, and shift reports.
• Record lost and found items according to hotel procedures.
• Communicate security concerns during shift handovers.

Compliance

• Follow all Accor policies, hotel standards, and local regulations.
• Maintain confidentiality regarding guests, Heartists, and hotel operations.
• Comply with Health & Safety, Food Safety (where applicable), environmental, and security policies.

Qualifications

• High school diploma or equivalent.
• Previous experience in hotel security, hospitality, military, or law enforcement is preferred.
• Valid security certification or license (where required by local regulations).
• Basic knowledge of fire safety and emergency procedures.

Skills & Competencies

• Strong observation and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Professional appearance and conduct.
• Good problem-solving and conflict resolution skills.
• Ability to write clear and accurate reports.
• Basic computer skills.
• Ability to work rotating shifts, weekends, public holidays, and overnight.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to respond quickly to emergencies.
• Capable of lifting moderate weights when required.
• Ability to work indoors and outdoors in varying weather conditions.

Core Competencies (Accor Values)

• Guest Passion
• Sustainable Performance
• Spirit of Conquest
• Innovation
• Respect
• Trust

Key Performance Indicators (KPIs)

• Timely response to security incidents.
• Accuracy and completion of incident reports.
• Compliance with security patrol schedules.
• Reduction in security-related incidents.
• Compliance with fire and life safety procedures.
• Positive guest and Heartist feedback regarding safety and professionalism.
• Adherence to Accor security standards and local regulations.

This job description reflects the responsibilities and expectations of a Security Agent within an Accor hotel and may be updated based on operational requirements.

Your experience and skills include:
Relevant security experience is an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversitiy & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.