Director, Security & Loss Prevention

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

At Fairmont Southampton, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operation. The Director of Security is responsible for the day-to-day operations of the Security & Loss Prevention Department, providing leadership and comprehensive training for security officers and all colleagues. Your commitment and guidance will ensure our property remains a safe, supportive workplace and a secure, enjoyable travel destination.

What you will be doing:

• Lead the daily operation of the Security Department, safeguarding guests, employees and property premises while ensuring strict adherence to all process and procedures
• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole
• Develop and implement an annual strategic plan for the Security department, every year
• Attend and participate in other required hotel meetings and advise senior leadership and operational managers on latest security threats / concerns internally and locally
• Responsible for coordinating emergency procedures and crisis management plans, ensuring the Leadership Team and colleagues are prepared and supported during critical incidents
• Monitor and update the organization’s business continuity and disaster recovery plans, ensuring readiness for: fire safety, hurricane preparedness, crisis management and other emergency situations
• Collaborate with operational managers regarding security concerns, procedures and the prevention of incidents on the property
• Maintain accurate records of accidents, incidents and complaints, providing discussion and guidance to the appropriate department for follow-up, if required
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations 
• Assist guests regarding hotel facilities in an informative and helpful way 
• Coordinate and execute strategy for security at special events or for V.I.P.s.
• Maintain all Business Continuity Plan (BCP) binders/documents and ensure periodical audits are done to check the readiness of the team
• Comply with all Corporate loss prevention safety and security management guidelines and procedures
• Serve as the first point of contact for emergency agencies, including Police, Fire and other Government departments requiring assistance or information
• Monitor CCTV for hotel buildings, outlets and off property assets
• Work closely with POMEC Team on Fire Panel operation and maintenance
• Oversee key controls, audits, key allocation and approvals
• Oversee the training of Security team and deploying security staff appropriately
• Champion safe work practices, assisting with implementing colleague security procedures, awareness programs, preventive measures and provide safety and security training to Heartists including: fire life safety, hotel evacuation, CPR/first aid and WATCH
• Serve as Chairperson of the Health & Safety Committee, guided by the Government’s Health & Safety Act, and actively promotes initiatives to enhance workplace wellness for colleagues
• Facilitate security and workplace Health and Safety orientation for new colleagues
• Periodically oversees random employee baggage and locker inspections to ensure compliance with security policies
• Monitor the hotel’s workplace culture and labour relations, with a focus on union health and overall workforce dynamics
• Manage elevator access and floor access protocols for both front and back of house elevator systems

• Other duties as assigned

• 3-5 years of hotel security management experience in a luxury hotel, resort, or a comparable environment
• Certification in CPR & First Aid required  
• Computer literate in Microsoft Window applications required
• Highly responsible and reliable with the ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong interpersonal, decisive and problem-solving abilities 
• Ability to work well and multi task under pressure and in a fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Bachelor’s Degree in Business Administration or Hospitality Management is an asset

Schedules:  Irregular hours including nights, weekends and public holidays apply to this position

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.