Director of Food & Beverage

Pullman Phuket Arcadia Naithon Beach

Hotels combining lifestyle and design, for business and leisure

Located just 12 minutes from Phuket International Airport, this Phuket resort commands panoramic views of the Andaman Sea, a peaceful paradise offering ultimate privacy. Pullman Phuket Arcadia Naithon Beach Hotel is situated on Naithon Beach and surrounded by Sirinat National Park, a beautiful harmony of nature and 5-star luxuries. Lounge by one of our two pools, or pamper yourself at the hotel's award-winning Spa. Dine at our restaurants, bars and deli offering a fusion of Thai and Western cuisine.

Pullman Phuket Arcadia Naithon Beach is part of the exclusive MyResorts program that provides rewarding experiences for Accor Live Limitless members. Our hotel organises a range of fun family friendly activities such as exotic Thai cooking classes. Ban Naithon is located on the North West side of the island, just 8km from the airport. The retreat is on one of Phuket's best beaches, with close proximity to Phuket's tourist spots. It is only a 15-minute drive to Bangtao or 40 minutes to Patong.

Tourists could also rent a car and make a short drive to Patong for nightlife activities or travel further south and explore lesser known parts of the area. Whatever it is, be sure to slap on sun screen and hydrate because it can get a little hot!

"Boasting an island paradise with a picturesque view of the ocean, perfect weather and countless fun activities, Pullman Phuket Arcadia Naithon Beach hotel is as close to paradise on earth as it gets. Our 5-star resort welcomes you with open arms".

Brett (Mr.) Wilson, Hotel Management

KEY ROLES & RESPONSIBILITIES

• Maintain and promote Pullman Hotels & Resorts Brand Promise and operational excellence. 
• Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.
• Set periodical business plan, budget, and forecast and performance reports. 
• Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff.
• Analyze daily reports to check irregularities.
• Must know the standards set by Pullman Hotels & Resorts and the Hotel.
• Conduct random checks to ensure that all standards are being consistently followed in the F&B Division. 
• Maintain up-to-date records on food and beverage staff personnel attendance, appearance, standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action.
• Approve the employment and termination of food and beverage staff and employees and is responsible for on-the-job training programs on a regular basis.
• Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
• Ensure the implementation of HACCP policies and procedures are consistently followed throughout the F&B Division. Attend HACCP meeting. 
• The ability to handle all guest complaints in the food and beverage area and is charge of obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service and develops new techniques of service towards maximum guest satisfaction at minimum operating costs.
• Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.
• Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness in food and beverage areas.
• The ability to aid each Department Head in giving the necessary training to their staff and to assist them in it.
• The ability to develop new and analyze existing procedures and special promotions that will improve guest loyalty under the guidelines of the Pullman Hotels & Resorts policies.
• The ability to develop and maintain effective communications between all operating departments.
• The ability to perform other tasks or projects as assigned by Hotel management and staff.
• Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.
• Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Ensure that all F&B outlets update Guest Preference database on a regular basis. 
• Coordinate promotional plan with Public Relation as well as menu cycles with the Executive Chef. 
• Develop the F&B management team to be ready to take the next role. Growing managers within Pullman Hotels & Resorts. 
• The ability to safeguard guests and employees with knowledge and application of safety, accident prevention, fire drills and first aid.
• The ability to respond properly in any hotel emergency or safety situation.
• Ensure a total Control and analyzes the level on the Quality of Service, Market Metrix Index, Employees Engagement Survey (EES), Operating Equipment, Grooming Standard and LQA inspection

QUALIFICATIONS

• Degree from a reputable hotel school preferred.

EXPERIENCE

• Minimum 5 years in managing F&B operations in the hotel industry.

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Excellent motivational skills.
• Excellent leader and trainer.
• Strong interpersonal skills and attention to detail.
• Self-discipline, initiative, and leadership ability.
• Pleasant, polite manner and a neat and clean appearance.
• Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
• Demonstrates leadership qualities.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Ability to coordinate and prioritize multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Detailed F&B knowledge, including wine and spirits. 
• Operational experience is a must. 
• Profound knowledge in budgeting, forecasting, expenses and payroll control.
• Must possess high ethical believes – integrity. 
• Must possess good communication skills for dealing with diverse staff.
• The ability to think and plan strategically.

• Regularly inspect food & beverage quality by conducting GAP standard audits.
• The ability to constantly monitor the staff's appearance, attitude and degree of professionalism to insure their strict adherence to the Hotel standards of quality service.
• Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department.
• Conduct MOD shift and experience the hotel from the eyes of the Hotel residents.  

• Attend monthly F&B Outlet’s communication meetings to celebrate successes and give motivational