Assistant Reservations Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The role of Assistant Reservations Manager is critical to the maximization of both our room revenue and our employees’ talent within Reservations, for The Fairmont Chateau Lake Louise.  This department requires strong, clear and consistent leadership with a focus on constant improvement of processes and employee performance.

What You'll Be Doing

• Assist in managing the Daily Operations of the Reservations Department, act as Reservations Manager in his/her absence, and support the Reservations team in achieving departmental objectives (Employee Engagement, Reputation Performance Score, Reservations Accuracy, RevPar, etc.).
• Lead the Reservations colleagues by ensuring proper hiring, training, and scheduling.
• Schedule Reservation Agents to cover all shifts, achieve forecasted productivity, and complete bi-weekly payroll.
• Supervise colleagues within the department to ensure that standards and policies of service are maintained.
• Conduct valuable performance reviews and provide on-going feedback to Reservations colleagues while providing opportunities for learning and development.
• Attend Pre-Convention and Revenue Management meetings as required.
• Find opportunities to exceed our guests’ expectations by being intuitive, ensuring the “right guest is in the right room”, and enable our front-line colleagues to deliver exceptional service during our guests’ stays.
• Ensure Accor Live Limitless Loyalty program reports and procedures are followed and all reservations are set up accurately.
• Be a departmental champion for Le Club AccorHotels by conducting regular reviews of the program with the Reservations team and spot-checking calls/reservations.
• Be actively involved in hotel and inter-department committees as required.
• Assist in building an efficient and engaged team of employees by having an active interest of their welfare, and development.
• Ensure that all departmental reports and correspondence are completed on time and accurately.
• Work closely with Front Office and Sales Departments as well as AccorHotels Global Reservations to ensure inventory accuracy.
• Work with Director, Revenue to monitor inventory and troubleshoot problem dates.
• Build and maintain new and existing rate offers.
• Support Tour, Leisure, and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

• Previous Reservations and/or leadership experience is required.
• Very strong knowledge of the Reservation market segments such as Leisure, Convention Group, and Tour/FIT is required.
• Knowledge of Opera PMS, Opera ORS, Microsoft Word and Excel is an asset.
• Self-motivated and able to make decisions in an unsupervised setting.
• Able to work well under pressure and take initiative.
• Must be well organized and have excellent written and oral communication skills.
• Strong team player with excellent leadership skills.

• Ability to consistently stand and walk throughout shift

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.