Beverage Manager

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Beverage Manager. The Beverage Manager reports to the Director, Food & Beverage and is responsible for overseeing all beverage operations across the resort, including restaurants, lounges, bars, banquets, in-room dining, and special events. This role ensures exceptional guest experiences through elevated beverage offerings, strong vendor partnerships, menu innovation, and exceptional team leadership. The Beverage Manager plays a key part in driving beverage revenue, maintaining cost control, and upholding Fairmont’s luxury service and brand standards.

Key Responsibilities

Beverage Program Leadership

• Develop, implement, and continuously enhance the resort’s beverage program across all outlets and banquet operations.
• Curate beverage menus including wine lists, spirits, cocktails, and zero-proof offerings aligned with brand philosophy and market trends.
• Lead storytelling and activation of Fairmont’s beverage identity, showcasing local influences and premium selections.
• Conduct regular tastings, beverage training sessions, and menu launch events for colleagues.
• Ensure consistency in recipes, pour standards, beverage preparation, and guest presentation.

Operations & Quality Assurance

• Oversee daily beverage operations to ensure flawless execution and exceptional guest satisfaction.
• Own and enforce responsible service of alcohol (RSA/TIPS) standards across all outlets, ensuring legal compliance, training, and consistent execution.
• Monitor product quality, bar cleanliness, glassware presentation, and equipment maintenance.
• Ensure all beverage areas comply with Accor/Fairmont brand standards, health regulations, and licensing requirements.
• Develop and maintain detailed LSOPs for beverage production, storage, and service standards.
• Support banquet and event operations with premium beverage experiences and efficient service strategies.

Financial Performance & Inventory Control

• Monitor beverage cost performance and ensure alignment with budgeted targets.
• Forecast beverage needs and work closely with the Purchasing/Procurement team to maintain adequate stock levels.
• Oversee inventory procedures for all beverage outlets, ensuring accurate counts, proper stock rotation, and compliance with control standards.
• Monitor beverage variances, breakage, and losses, implementing corrective actions to protect profitability.
• Review consumption and sales reports to identify trends, opportunities, and recommended menu adjustments or promotions to drive revenue.
• Develop and implement seasonal menus, pairing experiences, and signature beverage offerings in collaboration with Culinary and Marketing.
• Provide input to Procurement on preferred products, volume needs, and potential promotional partnerships.
• Partner with Finance and IT to ensure effective use of POS, inventory, and reporting systems related to beverage operations.
• Partner with Procurement on supplier relations, ensuring optimal product quality, availability, and pricing alignment, without directly managing negotiations.
• Own and manage beverage cost of sales (COS), ensuring performance aligns with budgeted targets through effective purchasing, inventory control, portioning, and waste management.

Team Training & Leadership

• Train, coach, and inspire bartenders and service teams to deliver knowledgeable, polished, luxury beverage service.
• Conduct regular skills development sessions on wine, spirits, mixology, and service technique.
• Create a culture of professionalism, creativity, and continuous learning within the beverage team.

Guest Experience & Brand Ambassadorship

• Engage with guests to provide recommendations, pairings, and personalized beverage guidance.
• Address guest concerns or special requests promptly and professionally.
• Uphold Fairmont’s commitment to service excellence through visibility in bars, lounges, and events.
• Build memorable beverage moments through unique presentations, storytelling, and experiential service elements.

Vendor & Partner Relations

• Build strong relationships with distributors, wineries, breweries, and spirit partners.
• Organize vendor-led training, tastings, and activation events.
• Stay informed on industry trends, emerging products, and competitive landscape.

Cross-Functional Collaboration

• Work closely with Executive Chef, Sommelier, outlet managers, and banquet leadership to ensure cohesive food & beverage experiences.
• Support marketing efforts through beverage promotions, social content, and signature event partnerships.
• Collaborate with Events and Sales teams to design customized beverage packages.

Other Duties

• Ensure colleague adherence to responsible service of alcohol (RSA/TIPS) regulations.
• Carry out other duties as assigned to support the department and overall resort operations.
• Ensure beverage operations comply with hygiene, sanitation, and safety standards, including HACCP and local regulatory requirements.

Education

• Degree or diploma in Hospitality, Culinary, Business, or related field preferred.
• WSET certification is an asset.

Experience

• Minimum 3–5 years of progressive experience in beverage management or bar.
• leadership in a luxury or high-volume environment.
• Experience creating beverage menus and managing costs in a multi-outlet setting.
• Previous leadership experience in a luxury hotel, resort, or upscale restaurant.

Skills & Competencies

• Strong knowledge of wines, spirits, cocktails, and mixology.
• Excellent leadership, training, and communication skills.
• Strong financial acumen with experience in cost control, forecasting, and inventory management.
• Creative mindset with the ability to design innovative beverage offerings.
• Passion for guest service and luxury hospitality.
• Ability to stay calm and organized in fast-paced environments.
• Professional appearance aligned with Fairmont brand standards.

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 
• Create an environment where colleagues are empowered, supported and recognized 
• Drive top performance to achieve exceptional results 

Other Requirements

• Ability to lift up to 40 lbs and stand for extended periods.
• Able to work evenings, weekends, and holidays as required.
• Valid alcohol service certification (TIPS/RSA or equivalent).

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team