Assistant Manager Sales (Proactive Sales)

Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Prime Function:                                   

• Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.
• Establish and maintain relationships with all the current and prospective customers.
• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Grand Mercure Bengaluru at Gopalan Mall.
• Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue.
• Plan & initiate action plan to approach and secure new business for the organization.
• Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Assist the Director of Sales, Associate Director of Sales, Sales Manager & Sales Manager in the development of the Strategic Sales Plan for the segments.
• Ensure to achieve objectives established in the Organization’s Strategic Plan. 

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru at Gopalan Mall.
• To ensure maximum cooperation, productivity, and guest service.
• Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them.
• Ensure to report regularly to the Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.
• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
• Contribute to increase in business volume.
• Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action

Other Terms & Conditions

• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Key Contacts

Liaises with

Responsible for (as assigned)

Sales & Marketing team

Front Office team

Reservations team

Sales Executive & Sales Co-ordinator

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• MBA in Marketing, Sales, or Hospitality Management is preferred.

• 3–5 years of experience in hotel sales, business development, or a related sales role.