Assistant Manager - People & Culture (Human Resources)

Fairmont Mumbai 

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

At Fairmont Mumbai & Roswyn, A Morgans Originals Hotel, luxury is not merely an experience we create for our guests; it is a culture we cultivate for our Heartists.

We are seeking a highly organized, detail-oriented, and passionate Assistant Manager – People & Culture, with a strong focus on Heartist Onboarding, Payroll Management, HR Operations, and Statutory Compliance.

This role is instrumental in delivering a seamless employee journey, from the first interaction to every milestone of a Heartist's career, while ensuring operational precision, confidentiality, and the highest standards of service excellence.

Key Responsibilities

1. Heartist Onboarding & Employee Experience

• Lead and manage the complete onboarding journey, ensuring a seamless and memorable welcome experience for every new Heartist.

• Coordinate pre-joining formalities, documentation, background verification, medical examinations, and joining arrangements.

• Ensure timely completion of appointment letters, employment contracts, and statutory documentation.

• Partner with Learning & Development to deliver engaging induction and orientation experiences aligned with Accor's Heartist culture.

• Maintain onboarding trackers, probation confirmations, fixed-term contract renewals, and employee lifecycle documentation.

• Continuously enhance onboarding processes to reflect the sophistication and service standards of luxury hospitality.

2. Payroll Management & Administration

• Oversee end-to-end monthly payroll coordination for both hotels, ensuring accuracy, confidentiality, and timely processing.

• Validate attendance, leave records, overtime, incentives, salary revisions, deductions, and other payroll inputs.

• Coordinate payroll processing with Finance and relevant stakeholders.

• Ensure accurate processing of statutory bonus, gratuity, full and final settlements, and other employee benefits.

• Manage payroll reconciliation, salary-related queries, and monthly payroll reports.

• Maintain strict payroll controls, data integrity, and compliance with organizational policies.

3. Statutory Compliance & HR Governance

• Ensure adherence to applicable labour legislation, including PF, ESIC, Professional Tax, gratuity, bonus, and other statutory requirements.

• Maintain accurate employee records, statutory registers, and compliance documentation.

• Coordinate with payroll partners, statutory consultants, and government authorities as required.

• Support internal audits, statutory inspections, and compliance reviews.

• Ensure employee information and payroll records are handled with the highest level of confidentiality and integrity.

4. HR Operations & Employee Lifecycle Management

• Manage employee records, HRIS updates, employment letters, confirmations, transfers, promotions, and separations.

• Monitor contract renewals, probation timelines, and employee documentation.

• Coordinate exit formalities, clearances, and full and final settlements.

• Drive process improvements and digital initiatives to enhance HR operational efficiency.

• Ensure consistent People & Culture practices across Fairmont Mumbai and Roswyn.

5. Heartist Relations & Cross-Functional Collaboration

• Serve as a trusted point of contact for Heartists regarding onboarding, payroll, benefits, and HR-related matters.

• Collaborate closely with department leaders, Finance, and Learning & Development.

• Support employee engagement, recognition, and welfare initiatives.

• Promote a workplace culture built on trust, respect, inclusion, and genuine care.

6. HR Analytics & Reporting

• Prepare monthly HR dashboards covering headcount, new joiners, exits, payroll, attendance, and employee movements.

• Maintain accurate HR MIS and payroll reconciliation reports.

• Monitor key HR operational metrics and identify opportunities for process enhancement.

• Provide timely and reliable data to support management decisions.

Candidate Profile

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related discipline; MBA in HR preferred.

• 4–6 years of progressive HR experience, preferably within luxury hotels or international hospitality brands.

• Demonstrated expertise in employee onboarding, payroll coordination, HR operations, and statutory compliance.

• Sound knowledge of Indian labour laws, PF, ESIC, gratuity, and statutory bonus.

• Strong proficiency in HRIS, payroll systems, and advanced MS Excel.

• Exceptional organizational skills, analytical ability, and attention to detail.

• Excellent communication and stakeholder management capabilities.

• High standards of discretion, professionalism, and confidentiality.

What Defines Success in This Role

• A refined, welcoming, and seamless onboarding experience for every Heartist.

• Accurate and timely payroll processing with minimal discrepancies.

• Strong statutory compliance and audit readiness.

• Efficient employee lifecycle administration.

• Trusted relationships with Heartists and department leaders.

• Continuous improvement in People & Culture operational excellence.

The Heartist Philosophy

At Fairmont Mumbai & Roswyn, A Morgans Originals Hotel, we believe that the art of luxury hospitality begins with the way we care for our people.

Every welcome matters. Every detail counts. Every Heartist deserves an exceptional experience.

We are looking for a People & Culture professional who combines the precision of payroll excellence with the warmth of genuine hospitality, ensuring that every Heartist feels valued, supported, and inspired.

Make Special Happen.