Assistant Manager - Outlet

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery while maintaining the highest standards of quality, hygiene, and customer satisfaction. You will work collaboratively with cross-functional teams to drive operational excellence, support revenue growth, and create memorable experiences for our guests. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced hospitality environment.

• Supervise and coordinate all activities within the assigned outlet, ensuring seamless operations and maximum productivity
• Monitor and manage service flow, maintaining high standards of quality control, hygiene, and health and safety compliance at all times
• Establish and maintain strong coordination with all departments to foster cooperation, enhance guest service, and achieve organizational objectives
• Assist in planning and executing outlet operations, including food and beverage service, event organization, and promotional activities
• Ensure compliance with company policies, statutory hygiene standards, and local regulations across all areas of the outlet
• Lead and motivate the team to adhere to uniform and hygiene standards while delivering exceptional customer service
• Manage outlet operations within agreed budgetary limits, analyzing performance metrics and identifying opportunities for cost optimization
• Organize and execute sales promotion events and food festivals to drive customer engagement and revenue growth
• Handle inventory management, ordering, and stock control to minimize waste and ensure product availability
• Address customer concerns with empathy and professionalism, resolving issues promptly to maintain satisfaction and loyalty
• Communicate operational challenges and opportunities to management transparently, escalating matters that affect organizational interests
• Perform additional responsibilities as delegated by management, demonstrating flexibility and commitment to organizational success

**Required Qualifications:**

• High school diploma or Hotel Management degree
• Minimum 3-4 years of relevant experience in a similar Assistant Manager or supervisory capacity within food and beverage operations
• Proficiency in MS Excel, Word, and PowerPoint
• Strong communication and interpersonal skills with excellent customer contact abilities
• Service-oriented mindset with exceptional attention to detail
• Demonstrated ability to work effectively and contribute positively within a team environment
• Self-motivated, energetic, and goal-oriented approach to work
• Professional presentation and grooming standards at all times
• Knowledge of food and beverage operations, quality control, and hygiene standards
• Understanding of budget management and financial accountability
• Ability to lead, motivate, and manage team members effectively
• Problem-solving and conflict resolution capabilities
• Proficiency in English (reading, writing, and oral communication)

**Preferred Qualifications:**

• Certification in Food and Beverage Management or Hospitality Operations
• Knowledge of local languages spoken in Udaipur
• Experience with event planning and sales promotion initiatives
• Familiarity with point-of-sale (POS) systems and restaurant management software
• Background in inventory management and cost control
• Experience in a hotel or restaurant chain environment