__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Job Description

To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined.
To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
Implements operational policies and procedures as necessary with approval of General Manager
Overseeing the daily Front Office operations with a focus on guest satisfaction and team support
Develop and implement strategies to improve operational efficiency and guest experience
Train, mentor, and motivate front office staff to maintain a high-performing team
Oversee guest check-in and check-out processes, ensuring smooth and efficient operations
Handle guest complaints and concerns promptly and professionally
Manage department budgets and financial performance
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the front office
Stay updated on industry trends and implement innovative practices to enhance guest services
Ensure compliance with all safety and security protocols
Generate and analyze reports on key performance indicators

Qualifications

Minimum of 3 years of relevant experience in the hotel industry
Possess a strong background in Front Office procedures and Opera PMS
Strong working knowledge of Microsoft Outlook and Microsoft Office
Experience supervising, training and motivating team members
oven ability to manage budgets and drive performance metrics.
Fluent in English; knowledge of a second language is a plus
Proven ability to mentor and inspire teams with excellent interpersonal, communication, and stakeholder management skills.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Assistant Front Office Manager