- 全职
- 正式
- 客房
- ACCOR
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Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
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REF40972A
Royal Service Agent
Region
Luxury & Lifestyle
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home.
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community.
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Respond to guest telephone enquiries in an engaging, pleasant and timely manner
- Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required
- Ensure remedial duties are assigned to appropriate departments - Housekeeping, Maintenance, Laundry, Concierge, Front Desk and Bell Desk
- Follow-up to determine the status of each guest request in a timely manner
- Accurately process guest messages, wake-up calls and distribute incoming faxes in a timely manner as required
- Monitor the fire panel and the emergency phone line and operate the internal radio system and liaise with the Security and other departments as required
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required
- Excellent communication skills and telephone etiquette is required
- Related work experience in a luxury hotel environment is strongly preferred
- Proven ability to work independently, work well under pressure and to make sound decisions
- Proven strong interpersonal and organizational skills
- Proven ability to work efficiently in a demanding and fast paced environment
- Energetic, enthusiastic, self-motivated and a charismatic team player
- Fluency in a second language is an asset
- Preference will be given to candidates who have experience in roles requiring high levels of guest interaction (i.e. Housekeeping, Front Desk and Food & Beverage departments)
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required
Physical Aspects of Position:
Include, but are not limited to, the following:
- Standing for long periods of time throughout shift
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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