Assistant Conference & Events Operations Manager

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Welcome to a bustling hub of activity where no two days are the same! This job is perfect for the person who loves to get their steps up, is passionate about developing others, hates to stand still and thrives on feedback and pleasing others.

The Assistant Conference & Events Operations Manager reports to the Conference & Events Operations Manager and works with department supervisors and team leaders to ensure the seamless execution of a multitude of events including functions, dinners, expos and conferences.

Success in this role is the ability to assist in managing a large team of food and beverage attendants to execute phenomenal service in Brisbane’s largest conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Assist in leading, mentoring and training a team of food and beverage ambassadors in banquet operations
• Supervise and delegate duties, whilst ensuring brand standards are met
• Ensure client expectations are met for each event
• Deliver a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team focused on creating unforgettable guest experiences.

Your experience and skills include:

• A luxury service focus and desire to grow your career with Sofitel
• Previous 2 years + leadership experience in supervising or managing a large operational team in a 5 star hotel environment
• Strong networking skills with proven ability to build and maintain stakeholder relationships
• Ability to communicate clearly
• IT savvy with strong computer skills
• Experience in building a strong team culture
• A record of high performance and achievement.

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com