Waiter/Waitress

Waiter/Waitress

As a Waiter/Waitress, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function and be accountable for the hotel's performance.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What you will be doing:

·To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

·To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.

·To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.

·To carry out any other reasonable duties and responsibilities as assigned.

·To perform opening and closing procedures established for the place of work as assigned.

·To ensure that the place of work and surrounding area is kept clean and organized at all times.

·To handle guest enquiries in a courteous and efficient manner.

·To establish a rapport with guests maintaining good customer relationship.

·To monitor operating supplies and reduce spoilage and wastage.

·To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

·To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.

Your experience and skills include:

• Minimum of 1-3 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations