Venue Sales and Servicing Manager (Full-Time)

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

What Is In It For You

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Venue Sales and Servicing Manager role is an excellent next step for a seasoned restaurant professional. Requiring a strong ability to engage with guests and work with the Food & Beverage leadership team this role exists to create events as only the Chateau Laurier can. The successful candidate, part of a Food & Beverage management team, will drive sales to groups, coordinate the events, and be the primary point of contact for events in the restaurants. In addition to the sales and planning portion of the role the Venue Sales and Servicing Manager will oversee much of the day to day administrative duties of the division including payroll, ordering, coordination of communication, and preparation for all areas of Food and Beverage. Acting as a leader and role model in the adherence to all Fairmont standards, but most especially Fairmont’s Food & Beverage standards, will also be a critical success factor.

Reporting to the Restaurant General Managers, responsibilities and essential job functions include but are not limited to the following:
•    Answering and developing group reservation inquiries for the restaurants, planning the events, and servicing the events
•    Actively seeking new business for all restaurants
•    Work closely with the Restaurant General Managers and Venues culinary team to ensure clear communication and preparation for client events
•    Work with Culinary and Venues leadership to develop new and innovative offerings to drive group business
•    Support the Food & Beverage leadership team in administrative tasks, including Payroll, preparation for events, POS programming, Menu formatting
•    At times step into both Banquets and Venues to assist in floor management
•    Assist with Tour Group coordination in the Venues
•    Drive profitability by selecting the right fit and mix of business for restaurants at the right times
•    Other duties as assigned

•    Previous leadership experience in restaurants
•    Previous experience in event planning, sales, or convention services
•    Degree/Diploma in a recognized Hotel and Restaurant Management Program an asset
•    Excellent interpersonal skills and ability to work cohesively as part of a team and build relationships 
•    Strong culinary and beverage knowledge
•    Familiarity of general accounting principles and policies
•    Ability to analyze data and trends and create strategies for improvement
•    Results-oriented with the ability to be flexible and work well under pressure
•    Previous experience in a unionized environment an asset
•    Bilingual in both official languages is an asset
•    Demonstrated passion for the industry and guests 
•    Excellent communication and organizational skills 
•    Strong problem solving abilities 
•    Excellent work ethic with a high degree of responsibility