Training Manager

We are far more than a worldwide leader. We are more than 230,000 hospitality experts placing people at the heart of what we do. Our passion? Creating heartfelt experiences for our guests and colleagues. Our promise? To place you at the center of your journey to personal and professional growth.

Swissôtel Hotels & Resorts, part of the Accor family, is a distinctive collection of contemporary hotels infused with genuine Swiss hospitality. At Swissôtel Wellness Resort Alatau Almaty, we blend modern luxury with breathtaking natural surroundings, delivering memorable stays and authentic experiences. Join us and discover a place where you can truly belong, grow and make a difference every day.
 

We are looking for an experienced and enthusiastic Training Manager to join our People & Culture team at Swissotel Wellness Resort Alatau Almaty. The Training Manager will be responsible for the development, coordination, and implementation of training programs aimed at enhancing employee skills, ensuring smooth onboarding, and fostering a strong learning culture throughout the hotel.

 

Key Responsibilities:

• Organize and oversee onboarding and adaptation processes for new employees.

• Conduct internal training sessions across departments to support professional growth.

• Identify learning and development needs through job analysis, performance reviews, and consultation with department heads.

• Design and implement a hotel-wide training calendar aligned with the hotel's goals and departmental needs.

• Organize team-building activities and engagement events for employees.

• Develop training materials, manuals, and documentation.

• Collaborate with external training providers and educational institutions.

• Ensure timely execution of learning and development initiatives mandated by Hotel Management.

• Participate in internal audits and ensure training documentation is up to date and compliant.

• Organize and support the performance appraisal and employee evaluation process.

• Support projects on employee motivation and engagement surveys.

• Provide coaching and advice to staff regarding training and career development opportunities.

• Ensure compliance with internal standards, policies, and safety procedures.

• Bachelor’s degree (preferably in HR, Education, Psychology, or a related field).

• Minimum of 3 years of experience in personnel training and development.
  
   

  Required Knowledge, Skills & Abilities:

• Understanding of hotel organizational structure, staffing, and strategic direction.

• Familiarity with training methods, adult learning principles, and development strategies.

• Knowledge of HR policies, compensation structures, and employee motivation frameworks.

• Basic knowledge of labor legislation and employment regulations.

• Proficient computer skills and experience with office equipment.

• Understanding of administrative procedures and documentation.

• Proficiency in Kazakh and English languages (spoken and written).

• Awareness of health & safety regulations and workplace safety standards.

• Alignment with Swissotel brand standards and core values.

• Full-time position with regular office hours.

• Competitive salary and benefits package.

• Full-time position with flexibility to conduct trainings during different shifts if required.

• Competitive salary and benefits package.

• Career development opportunities within Accor and Swissotel global network.

• Dynamic and supportive work environment.