Tour Coordinator Full-time, Summer Season May to October

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing:

• Processing all tour and FIT reservations
• Maintaining tour blocks in Property Manager
• Entering rooming lists and assigning rooms
• Checking in/out tour groups on a daily basis
• Balancing all tour master accounts
• Coordinating all tour group meal requirements
• Preparing initial and final invoicing of all tour accounts
• Responding to inquiries from Tour companies via phone, fax or email
• Filing
• Other duties as assigned
• Hourly pay rate of $26.44 to $30.21

Your experience and skills include:

• Minimum of six months, recent experience (in the last five years) during a peak season within Front Office, Reservations, or Tours at The Fairmont Empress or another property of comparable size and service
• Proficiency in Microsoft Word, Microsoft Excel, and a property management system
• Impeccable grooming and presentation
• Completely fluent English language skills; both written and verbal with a professional business manner
• Ability to display accuracy and attention to detail with data entry
• Clear, precise, professional and helpful telephone manner
• Excellent organizational skills with flexibility in handling multiple priorities and meeting deadlines
• Team player with proven success in relationship building with a high level of responsibility and strong leadership skills
• Commitment to provide excellent service and exceed guests' expectations with a history of responding empathetically and with urgency to guest and staff needs
• Proven ability to effectively solve problems and make decisions in a personable and self-confident manner

Physical Aspects of Position (include but are not limited to): The successful applicant must be physically capable of performing repetitive work

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS