Telephone Operator Supervisor

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are looking for a well-spoken and efficient Telephone Operator to manage all internal and external calls with professionalism and courtesy.

Key Responsibilities:

1. Read the Log Book and receive any handover from the Night Manager/Duty Manager.
2. Ensure all the systems are up and running within the telephone operators room, report any defects
3. Know which events and meeting we have in the hotel
4. Familiarize with the local news and major events in the city
5. Answer all guest information in a quick and efficient
6. Update and maintain files as requested by the Telephone Operators Supervisor and Front Office Manager
7. Maintain guest data base and feed in guest history
8. Attend daily briefings and training
9. Action any pending issues that was logged and follow up with the concerned.
10. Prepared guest complaints summary and communicate the same to your Supervisor.
11. Daily check all meetings, functions, seminars, and event that is taking place during the day
12. Ensure complete courtesy, friendliness and professionalism at all times, smile!
13. Oversee and control all collateral make sure that all collateral is as per the Hotel standards
14. Handle guest complaints with utmost courtesy and professionalism, report immediately to senior management.
15. Update Hotel information & promotions and communicate with the Front Office
16. Ensure proper filing system is in place for proper filing of guest records.

• Previous experience in a front office or call center role preferred.
• Clear and professional telephone etiquette.
• Fluent in English and Arabic.
• Knowledge of hotel systems (e.g., Opera) is a plus.
• Calm and organized under pressure.