- Integral
- Permanente
- RIXOS
- Governança
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Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates
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REF55104K
Telephone Operator
Region
Luxury & Lifestyle
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Key Responsibilities
Guest Communication
- Answer incoming calls promptly and professionally, providing accurate information about resort services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints with a courteous and helpful attitude.
- Coordinate wake-up calls, messages, and other personalized guest services.
Reservation Assistance
- Assist guests in making dining, spa, or activity reservations and provide guidance on resort facilities.
- Accurately process and confirm room reservations, ensuring proper documentation.
Internal Coordination
- Relay messages and connect calls between guests and internal departments, such as housekeeping, maintenance, or room service.
- Work closely with front desk and concierge teams to ensure smooth communication and service delivery.
Record Keeping and Reporting
- Maintain logs of calls, requests, and complaints, ensuring accurate and detailed records.
- Escalate unresolved issues to the appropriate department or supervisor.
Operational Support
- Monitor and update the internal communication system, ensuring all team members are informed of important updates.
- Assist in emergencies by providing clear communication to both guests and staff, following safety protocols.
Guest Satisfaction
- Uphold the resort's standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.
- Actively seek feedback and suggestions from guests to improve telephone services.
- High school diploma or equivalent; additional hospitality training is a plus.
- Prior experience in a similar role or customer service is preferred.
- Excellent verbal communication skills in English (additional languages are an advantage).
- Proficiency in using telephone systems, booking software, and Microsoft Office Suite.
- Strong multitasking abilities and attention to detail.
- Friendly, professional, and patient demeanor, with a commitment to exceptional guest service.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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