Team Leader - IRD

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a dynamic and results-driven Team Leader to join our organization in Udaipur, India. In this role, you will lead and manage a high-performing team within our Internal Revenue Department (IRD), driving operational excellence, ensuring regulatory compliance, and fostering a culture of continuous improvement. As a decisive leader with a visionary approach, you will be instrumental in optimizing processes, mentoring team members, and delivering strategic initiatives that support organizational objectives.

• Lead, supervise, and manage a team of professionals, providing clear direction, performance feedback, and career development opportunities
• Monitor team performance against established metrics and key performance indicators (KPIs), implementing corrective actions as needed
• Ensure compliance with regulatory requirements, internal policies, and operational procedures across all team activities
• Analyze operational processes and identify opportunities for improvement, implementing solutions to enhance efficiency and effectiveness
• Prepare and present regular reports on team performance, project status, and departmental metrics to senior management
• Facilitate communication between team members, cross-functional departments, and external stakeholders
• Manage budget allocation and resource planning to optimize team productivity and operational costs
• Conduct training sessions and onboarding programs to develop team skill sets and maintain knowledge standards
• Foster a collaborative and motivational work environment that encourages innovation and professional growth
• Investigate and resolve team-related issues, conflicts, and performance concerns in a professional and timely manner

• Minimum 5 years of experience in a team leadership or supervisory role within a corporate environment
• Minimum 3 years of experience in regulatory compliance, revenue operations, or a related department
• Proven expertise in team management, staff development, and performance evaluation
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills with the ability to influence and motivate teams
• Proficiency in project management and process optimization methodologies
• Advanced proficiency in Microsoft Office Suite and ERP systems
• Knowledge of regulatory frameworks and compliance requirements relevant to revenue/tax operations
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Preferred: Experience with data analysis tools and business intelligence platforms
• Preferred: Certification in project management or team leadership
• Preferred: Experience with conflict resolution and change management initiatives

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.