- Integral
- Permanente
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mövenpick Hotel & Residence Hajar Tower Makkah, Mecca, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF19357E
“Tamayyaz–Guest Service Agent – Saudis Only”
Region
MEA SPAC
Esta vaga já expirou. Veja funções semelhantes abaixo...
What is Tamayyaz Program?
“Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.”
The 41-storey Mövenpick Hotel and Residence Hajar Tower Makkah, located only a few steps from the holy Ka’abah, offers premium accommodation and first-class hospitality with Swiss service standards managed by Accor. Its location within Abraj Al Bait tower complex gives it access to a wide range of lifestyle facilities. A privileged location, blessed views, massive capacity, modern amenities, convenience, dining facilities with 5 distinct world-class restaurants appeal to a wide variety of tastes and dine a large number of guests.
Key Deliverables and Responsibilities
Planning & Organizing:
1. Review and update Logbook
2. Check equipment
3. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
4. Oversee the day to day operations
5. Report regularly on happening to Supervisors / Night Manager (if on shift).
6. Monitor Employees performance/ Coaching
7. Fire Procedure
8. First Aid Procedures
9. Handle guest complaints and report to manager
10. Implement and coordinate the Front Office OSM
11. Perform as per Standards and in line with the Company’s Values and Competencies.
12. Attend training classes as per schedule
13. Show fullest cooperation and respect within the team and other departments
14. of all Is aware of the daily activities and has product knowledge the hotel facilities
15. Ensure panic report is printed during the shift at least twice.
Operations:
1. Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
2. Register and process check in for all arrivals.
3. Update and check guest information into the computer after a complete check in.
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
5. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
6. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
7. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
8. Handle issuance of guest room key cards and ensure effective control for guest security.
9. Check and convey message to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
11. To check the paymaster and assist Supervisors to have No paymasters pending.
12. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
13. Check Hotel situation, occupancy, functions, groups, VIPs.
14. File daily reception report and documents systematically.
15. Print panic report (at least twice a shift).
16. Attend briefings; take notes and action with appreciated follow up.
17. Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
18. At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
19. Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
20. He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
21. Perfect grooming all the time.
22. Drive Upselling.
23. Carry out any other reasonable task (which may not be stated here) as requested.
· Tamayyaz Program is for Saudi Nationals Only.
· Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
· Basic English skills are a must.
· Strong passion for the Hospitality Field.
· Excellent interpersonal and communication skills.
· Is a team player that contributes to and proactively assists co-workers.
· Ability to work a flexible roster depending on departmental needs.
· Ability to focus attention on guest needs, always remaining calm and courteous.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis Goiania, Goiânia, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Goiânia
Áreas
Governança
Descrição
Atender às solicitações e organizar a infraestrutura necessária para a realização das reservas, colocando o cliente no “coração” de tudo o que for realizado, a fim de oferecer a ele uma experiência ún
Referência
734cf824-b949-4bdd-bbfc-e177bf1bec23
Data de validade
01/01/0001
Salário
Localização
Novotel São Paulo Center Norte, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Controlar o enxoval dos apartamentos e da área de Alimentos e Bebidas, bem como das roupas dos hóspedes, efetuando a coleta e entrega à Lavanderia externa e conferindo quantidades de entrada e saí
Referência
960abe87-1c7c-460c-9f6b-7eb8e8449e0b
Data de validade
01/01/0001
Salário
Localização
ibis Styles São Paulo Barra Funda, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Referência
c176b563-a621-4f62-bcc6-43e820c3c026
Data de validade
01/01/0001
Salário
Localização
ibis Sorocaba, Sorocaba, Brazil
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Sorocaba
Áreas
Governança
Descrição
Garantir a arrumação e limpeza dos apartamentos e áreas públicas, conforme o estilo e parâmetros de qualidade requeridos pela marca. Colocar o cliente no “coração” de tudo o que for realizado, a fim d
Referência
a37890d2-ae7e-4e66-915c-79d7793b1214
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Call Center Agent (PBX) to join the pre-opening team at SLS Barcelona. Under the guidance of the Call Center Supervisor, you will provide telephone customer service
Referência
e487e533-6cc6-4b65-a6c4-9df6fc874075
Data de validade
01/01/0001
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Governança
Descrição
Summary of Responsibilities:Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging
Referência
2e3c1850-33b6-4e8e-914d-6adf7f5a3d35
Data de validade
01/01/0001
Salário
Localização
SLS Barcelona - Opening Winter 2024, Barcelona, Spain
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
SLS
Tipo de Contrato
Permanente
Locations
Barcelona
Áreas
Governança
Descrição
What you’ll doWe are looking for a Guest Experience Agent to join the pre-opening team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a nat
Referência
b9718892-35b0-4c3c-b7a3-b8ca2de79ba4
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
- Realizar limpeza, arrumação e organização dos apartamentos e demais áreas. - Conservar a limpeza e arrumação de todos os apartamentos vagos- Zelar pela limpeza do corredor e hall do elevador.- Mante
Referência
9eba8c7c-67e8-409e-8fe6-c9996553dbeb
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Controlar o enxoval, bem como das roupas dos hóspedes, efetuando a coleta e entrega à lavanderia externa e conferindo a quantidade de entrada e saída.Controlar o estado de conservação do enxoval e uni
Referência
f7f664d6-9eed-4995-93dd-ad5e47346277
Data de validade
01/01/0001
Salário
Localização
Mercure São Paulo JK, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Garantir a disponibilidade de apartamentos limpos e arrumados, bem como a organização e limpeza das áreas públicas, de acordo com o estilo da marca de atuação. Realizar os controles e conferências d
Referência
282edb03-ef80-4ce2-9113-c87653cb2330
Data de validade
01/01/0001