Systems Manager

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Reporting to the Area IT Manager and the Director of Finance, the Systems manager is an integral part of the leadership team.  Focused on all areas of technology services with a key focus on hardware, operating systems and security.

What you will be doing:

• Consistently offer professional, friendly and engaging service to all internal and external guests
• Lead and manage the hotel’s day-to-day IT activity ensuring all standards are followed
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
• Excellent communication, analytical and problem-solving skills
• Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety
• Assist with preparation of the annual IT budget for the hotel/s and working with the hotel team, administer that budget in a fiscally responsible manner
• Support the hotel’s standalone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices
• Execute all IT projects
• Work and consult with hardware and software vendors to setup and maintain all required equipment
• Ensure that the usage and installation of software is in accordance with the software licensing laws
• Liaison for the hotel team and Help desk.  Work to solve root issues resulting in help desk tickets
• Work with department tech champions to ensure smooth working of software and hardware.  Recommend improvements on established incident management processes.
• Responsible for maintaining Corporate IT standards
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Provides training/guidance to hotel team on hardware and software applications.
• Recommends improvements on established incident management processes.
• Ensure monitoring of ALL recovery systems (system backup and virus protection)
• Implement and support ACCOR best practices.
• Look for opportunities for new technology that may be beneficial to driving efficiency or supporting internal/external customer satisfaction.
• Participate after-hours on call support(24/7)  with the regional IT team.
• Participate in management of projects as directed by RSM
• Other duties as assigned

• University degree or equivalent experience
• A+ Certification
• Microsoft Certified System Engineer
• Cisco certification or equivalent experience
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment.
• Ability to work as part of a team
• Previous supervisory and training experience an asset
• Ability to focus attention on guest needs, always remaining calm and courteous

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements:  To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas.  Applicants must have their work visas in place prior to applying.