Substitute In-Room Dining Server

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

The In Room Dining Server has a passion to anticipate, meet and exceed our guests’ needs, while ensuring the highest levels of quality and cleanliness in all areas of Food and Beverage Operations.

Compensation: $15.93 - $21.24 per Hour (Plus Gratuitites)

Responsibilities

• Arrival
  • Report to manager at scheduled time in uniform, fully groomed according to The Plaza Standards with all personal service supplies on hand.
  • Clock-in in uniform at scheduled time for your shift.
  • Read communication board/log book. 
• Pre-Shift
  • Communicate with out going shift, if applicable.
  • Participate in departmental meetings and shift line-ups.
  • Know your shifts and station assignments.
  • Complete all opening side work regularly, promptly, and correctly and receive Manager Signature upon completion.
  • Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.
• Service
  • Provide prompt, courteous and efficient food, beverage and Amenity service
  • Answer all phone calls directed to In Room Dining within 3 rings using the guest names.
  • Demonstrate The Plaza Standards in all interactions.
  • Demonstrate an attitude of friendly hospitality in every aspect of service.
  • Remains observant and responds to each guest at all times.
  • Maintain cleanliness and condition of the work areas and equipment.
  • Perform all assigned side work regularly, promptly, and correctly.
  • Effectively handle guest concerns.
  • Make appropriate suggestion of food and beverages; employs suggestive selling and up selling techniques and cross promotion of F&B Outlets.
  • Service beverage orders promptly according to standards.
  • Perform wine service according to procedures.
  • Assist in timing food orders correctly to ensure they come up at the proper time.
  • Ensure service trays and tables are up to Plaza Standards before presenting it to a guest.
  • Clean and set all trays and tables in accordance to The Plaza standards
  • Remove all delivered items from the guest rooms 60 to 90 minutes after delivery.
  • Conduct floor walks as instructed by the Manager or Sales Agent to check floors for any trays, tables or dishes. Collect any items and return them to the Stewarding Area.
  • Assist with retrieving service equipment from stewarding areas and re-stocking IRD.
  • Conduct expiration tracking on a daily basis and report upcoming expiration dates to manager.
  • Be able to perform all cash handling procedures
  • Work closely with Butlers to ensure detailed, customized and engaging service.
• Post-Shift
  • Ensure your workstation is clean, re-stocked, neat, and in order.
  • Bring all glassware, silverware and china back to the stewarding area and break down dirty tables and trays.
  • Complete all closing side work regularly, promptly, and correctly and receive Manager Signature upon completion.
• Leave
  • Communicate with incoming shift, if applicable.
  • Anticipate uniform needs for next scheduled shift.
  • Clock out before changing out of uniform.
• General
  • Ensure adherence to Fairmont’s Code of Ethics; ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment.
  • Maintain regular attendance in compliance with Fairmont standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming outlined by The Plaza grooming Policy.
  • Be able to perform a variety of Guest requests and think creatively when called upon in order to establish a memorable experience for every Guest and Member
  • Follows Occupational Health & Safety regulations.
  • Report suspicious people and behavior to Security.
  • Report any problems to manager on duty.
  • Follows Hotel’s telephone etiquette standards.
  • Comply promptly with all special request of management.
  • Communicate pleasantly and courteously with guests, management, and co-workers.
  • Knowledge of all communication systems including phones, radios etc.
  • Know layout of In Room Dining/hotel and location of all equipment and supplies.
  • Know all IRD station breakdowns.
  • Knowledge of all other F&B Outlets; including Rose Club, Champagne Bar and Palm Court. Knowledge includes menus, wine and cocktail programs and special events
  • Know all of the IRD menus; including Breakfast, All Day Dining, Late Night Dining, Suite Functions/ Hospitality, Eloise Kids Menu, Private Bar and Amenity menus.
  • Other duties may apply

• Proficient in the English language (verbal & written), second language is an asset.
• Basic computer knowledge (Micros, Opera, Microsoft, etc.).
• Previous food and beverage experience in a luxury hotel setting is an asset.
• Must be able to lift trays of food or food items up to 50 pounds.
• Must be able to transport trays up to 50 pounds through the kitchen to Guest Rooms
• Must be able to stand and walk throughout entire shift.
• Must have a very flexible schedule including Nights, weekends and holidays.
• Food handling certificate is an asset.
• Must be able to work with and serve alcohol
• Knowledge of food, wine, spirits and cocktails
• Excellent eye for detail and the ability to multi-task.
• Team player and willing to help out throughout IRD and other Food and Beverage outlets.
• Must possess outstanding guest services skills and professional presentation.
• Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Physical Aspects of Position (include but are not limited to):     

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.