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  1. Integral
  2. Permanente
  3. Spa e Lazer
  4. ACCOR

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Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates

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REF66834I

Spa Therapist

Region

Luxury & Lifestyle


Company Description

Sofitel Al Hamra Beach Resort


Job Description

  • Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
  • Escort all guests to changing rooms, retail/relaxation area or next appointment.
  • Greet all arriving and departing guests in treatment areas by name.
  • Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
  • Advise all incoming guests of treatment procedures, special instructions and billing information.
  • Communicate guest request preferences to relevant departments and co-workers.
  • Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
  • Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
  • Accommodate VIP guest preferences.
  • Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
  • Maintain the confidentiality policy for all guests and Heartists.
  • Maintain guest history files.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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