Spa Therapist

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®

• Maintain thorough knowledge of products for each treatment/therapy and to perform quality massage therapies and body treatments as prescribed in Standard Training Manual. 
• Maintain cleanliness and report deficiencies of any spa equipment with service function at all times. 
• Ensures therapist administration is completed at the end of each day (guest records, stock lists and updates of the logbook). 
• Monitors status of all equipment and notify the supervisor if there are any maintenance or repair needs. Promptly records equipment issues in the logbook i.e. fixtures missing, etc, and notify the maintenance personnel. 
• Ensures effective liaison between spa therapists and receptionists. 
• Restocks professional products in designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times. 
• Ensure that equipment & facilities are in peak sanitary condition at all times. 
• Ensure that inventory of all spa amenities and toiletries are well stocked at all times. 
• Prepare products and treatment rooms according to specified guidelines and bookings.  
• To create the first positive impression to the guest by greeting them in warm welcoming manner by name addressed. 
• Direct guests to appointments and attend to their needs in every way possible. 
• To be able to answer all questions related to service and identify the benefit or advantage of treatments required to the guest and assists with upselling and retail items. 
• Assist guests with the use of facilities such as steam etc. 
• Maintain treatment rooms in a tidy manner. Check and clean all areas when needed. 
• Maintain accurate records as required by hotel and government regulations. 
• Understand and adhere to departmental standard operations procedures, emergency procedures and safety practices. 
• To assists or participate with demonstrations, events, new training and refreshing program as require. 
• Handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to Spa & Sport Supervisor and or Manager. 
• Assists to deliver and collect linen inventory to and from Housekeeping on a scheduled basis and assist in the operations of the Spa and Sport Department as required. 
• To establish good relationship and rapport with guests and colleagues 
• To ensure cleanliness and hygiene in work areas. 

• Knowledge and Experience 

• Certification in massage therapy, aesthetics or diploma from a recognized school of alternative therapy 
• Minimum 1 year of relevant experience in a spa or hospitality industry 
• Good oral proficiency in English language 
• Ability to speak other languages and basic understanding of local languages will be an advantage 

1. Open minded, Guest centric 
2. Self-Confident, Good communication, Team player 
3. Proactive and Initiative and Business Awareness and Improvement 

4. Competencies 

5. Good communication and customer contact skills 
6. Service oriented with an eye for details 
7. Ability to work effectively and contribute to a team  
8. Self-motivated and energetic 
9. Must be well-presented and professionally groomed at all times 
10. Ability to focus attention on guest needs, remaining calm and courteous at all times 
11. Ability to promote positive relations with all hotel guests and patrons 
12. Understanding and ability to work in a multi-cultural environment 
13. Embodies competitive spirit and skills based on Accor’s capability framework: