- Integral
- Permanente
- FAIRMONT
- Spa e Lazer
__jobinformationwidget.freetext.LocationText__
Fairmont Empress, Victoria, Canada
__jobinformationwidget.freetext.ExternalReference__
REF51043D
Spa Operations Manager
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues.
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
A competitive salary starting at $58,000
What you will be doing:
A Leadership role within the Spa, responsible for the day-to-day operation of the spa front & back of house and maintaining on the floor presence within the spa.
Drive all aspects of Guest satisfaction – VOG & LQA and Sparkle Moments
Responsible for achieving exceptional guest feedback and handling all complaints in a warm, professional and pro-active fashion. Inform the Director of Rooms of any complaints or issues regarding the spa facility taking the appropriate action or recommended amendments if necessary.
Management of Spa Attendants, Spa Coordinators and Service Providers.
Work in conjunction with the Spa Director, assisting in managing the spa bookings systems, maximizing of revenue of treatments and programs through effective scheduling, yield management promoting all aspects of the spa and wellness, recording turn away and treatment cancellations.
Maintain a sound treatment and retail knowledge to enable effective cross selling within the spa, and a good knowledge of the hotel and facilities available
Assist the Team Leads to provide further consultation to guests when necessary to ensure that sales are closed on products recommendations made by the Service Providers.
Maintain the cleanliness, presentation and organization of the spa reception at all times.
Ensure all opening, closing and shift check-lists and procedures are completed on a daily basis, reporting any housekeeping and maintenance issues to the Spa Director.
Ensure staff are aware of any current news and information and hold monthly meetings/briefings to communicate, motivate and be aware of staff needs.
Provide training and development of the Spa Attendants, Spa Coordinators and Service Teams as outlined by the Director of Spa and other courses.
Assist the Spa Director with Spa recruitment processes including; interviews, hiring decisions, and onboarding
Assist the Spa Director and Team Leads when required to produce monthly statistical KPI reports, including turn away and treatment cancellations to identify business and revenue opportunities.
Assist the Spa Director and Team Leads when required with the maintenance of month end stock control system of all retail, and professional amenities and products.
Assist the Spa Director and Team Leads when required with the retail, and professional products stock level and purchasing.
Assist the Spa Director and Team Leads when required to calculate team incentives and commissions.
Assist the Spa Director to pro-actively create new initiatives and incentives in retail and treatment bookings and promotions.
Assist the Spa Director with payroll processing, ensuring accurate and timely submission of employee hours, overtime, and other compensation-related details.
Assist with the health & safety committee, attending meetings and ensuring the department adheres to all health and safety protocols and regulations.
Conduct regular health & safety checks within the department, identifying and addressing any risks or hazards to ensure a safe environment for both staff and guests.
In absence of the Spa Director attend the morning and afternoon hotel meetings taking the most up to date information, guests and any other relevant information.
Other duties as assigned
Your experience and skills include:
Bachelor’s Degree with Business Administration an asset, but not mandatory.
Minimum of 2 years’ experience in management or lead position in a Spa or related field an asset.
Experience in the hospitality industry an asset.
Desire to provide phenomenal Guest experiences.
Excellent communications skills- interpersonal, written and public/media relations
Computer literacy (Word, Excel, PowerPoint).
Self-confident, proactive and able to prioritize and make effective decisions.
Ability to build strong relationships, lead a team of spa professionals and cooperate with other hotel departments.
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Occasional lifting and carrying
Occasional bending and kneeling
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Riyadh Hotel & Convention Centre (Opening Soon), Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Spa e Lazer
Descrição
As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests . You will be providing support to our staff, ensuring seamless transitions and service from check-in
Referência
14285faa-9e29-45e3-9207-bbc926811808
Data de validade
01/01/0001
Salário
Localização
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Spa e Lazer
Descrição
As a Recreation Attendant you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities.What you will be doing: Actively engage wi
Referência
0009c982-f924-41f0-a1d9-75a37e24ffe8
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Jakarta The Oddbird, South Jakarta, Indonesia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Permanente
Locations
South Jakarta
Áreas
Spa e Lazer
Descrição
The Spa Manager will be responsible for the following key duties:Develop budgets and short to long-range strategic planning for the operation of the spa.Establish and implement the spa's standard oper
Referência
0b73cc77-938b-422d-a38a-bdc2aec7a625
Data de validade
01/01/0001
Salário
Localização
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Manama
Áreas
Spa e Lazer
Descrição
Life Guard :This position exists to maintain swimmer safety. Lifeguards monitor water conditions and guest behavior, enforcing safety rules and paying close attention to swimmer activities and behavio
Referência
3dfee7e7-353d-42c4-be80-a3d703ec85bc
Data de validade
01/01/0001
Salário
Localização
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Hamilton
Áreas
Spa e Lazer
Descrição
Summary of Responsibilities:Reporting to the Lead Spa Therapist, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging a
Referência
84f25f10-d3e2-4757-91ef-83268426bf4a
Data de validade
01/01/0001
Salário
Localização
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cape Town
Áreas
Spa e Lazer
Descrição
Position Scope: The Spa Manager is responsible for the establishment and execution of clear short term and long-term goals to ensure the spa is recognized as one of the highest quality spas in South A
Referência
0a97f8ed-c0ce-4ad1-8cbd-3ef7d523f511
Data de validade
01/01/0001
Salário
Localização
Fairmont La Hacienda Costa del Sol (Opening February 2025), Cádiz, Spain
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cádiz
Áreas
Spa e Lazer
Descrição
As a Therapist at Fairmont Spa & Wellness, our guests will enjoy an exceptional wellness experience provided by you. You will offer a wide variety of high-quality spa treatments in an unparalleled set
Referência
25647c05-4370-4c0a-b09a-4f37bcacbd27
Data de validade
01/01/0001
Salário
Localização
Sofitel Mumbai BKC, Mumbai, India
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Mumbai
Áreas
Spa e Lazer
Descrição
Deliver a variety of spa services (body treatments, massages, facials) in a safe and professional manner.Maintain equipment and sample inventory of products.Keep a clean and stocked room.Acknowledge a
Referência
029875db-6c04-4dad-ae4e-a095df474f82
Data de validade
01/01/0001
Salário
Localização
Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Istanbul
Áreas
Spa e Lazer
Descrição
The employee is responsible for the comfort and cleanliness of the guest changing rooms and the general areas of the guest spa, as assigned in the planning.Tasks are carried out according to the shift
Referência
86f64014-08fd-4330-8f78-7e0185088f56
Data de validade
01/01/0001
Salário
Localização
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Jornada de Trabalho
Casual
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Kohala Coast
Áreas
Spa e Lazer
Descrição
The Esthetician performs all aesthetic services in a safe and professional manner to the guests. They also keep themselves updated with the latest trends and servicing protocols, all in an effort to p
Referência
91dcba96-c95a-400f-92a9-c0c2024dc06e
Data de validade
01/01/0001