Spa Manager

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

We are seeking an experienced and visionary Spa Manager to lead our spa operations in 6th of October City, Egypt. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations and team leadership to guest experience excellence and business performance. The ideal candidate will combine strategic thinking with hands-on operational expertise, fostering a culture of innovation, empathy, and exceptional service. You will be instrumental in driving revenue growth, building a high-performing team, and ensuring our spa remains a premier wellness destination.

• Lead and oversee all daily spa operations, ensuring consistent adherence to brand standards, service excellence, and operational efficiency across all shifts
• Develop and implement strategic initiatives to enhance guest experience, increase revenue, and optimize operational performance
• Recruit, hire, onboard, train, and mentor spa staff, including therapists, attendants, and reception personnel, fostering a collaborative and supportive team environment
• Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans while recognizing and rewarding excellence
• Manage staff scheduling, timekeeping, and coverage adjustments to ensure optimal staffing levels and service delivery
• Oversee opening and closing procedures, ensuring all operational protocols are executed with precision and consistency
• Greet guests and cultivate meaningful relationships, ensuring a warm, seamless, and personalized spa experience for all visitors
• Address guest concerns and complaints with empathy and professionalism, implementing effective service recovery solutions and escalating complex issues as needed
• Coordinate VIP guest experiences and special requests, working collaboratively with leadership to exceed expectations
• Monitor and analyze guest feedback, identify service improvement opportunities, and implement actionable enhancements
• Manage spa inventory, including supplies, retail products, and equipment; coordinate ordering and maintain optimal stock levels
• Oversee booking systems, revenue tracking, and daily reporting; analyze performance metrics to inform decision-making
• Develop and manage the spa budget, monitor expenses, and identify cost-saving opportunities without compromising service quality
• Ensure full compliance with spa licensing requirements, health and safety regulations, and operational procedures
• Build and maintain strong relationships with vendors, suppliers, and external partners to support operational needs
• Communicate transparently with senior leadership, providing regular updates on operations, performance, and strategic initiatives
• Stay current with industry trends, wellness innovations, and best practices; champion continuous improvement and professional development
• Foster an inclusive, transparent, and motivational workplace culture that empowers team members and celebrates achievements

**Required Experience:**

• 4-6 years of progressive experience in spa, wellness, or luxury hospitality operations management
• Proven track record of successful team leadership, staff development, and performance management
• Demonstrated expertise in guest service excellence and service recovery in a high-end environment
• Proficiency with spa booking systems, POS platforms, and operational management software
• Strong knowledge of spa treatments, wellness offerings, and industry best practices
• Experience managing budgets, controlling expenses, and driving revenue optimization
• Proven ability to develop and implement operational strategies and business initiatives

**Required Skills:**

• Polished, professional, and engaging guest-facing presence
• Exceptional multitasking and organizational abilities with strong attention to detail
• Collaborative and inclusive leadership style with the ability to motivate and inspire teams
• Calm, solutions-focused approach to problem-solving and conflict resolution under pressure
• Strong analytical and decision-making capabilities
• Excellent written and verbal communication skills
• Financial acumen and budget management proficiency
• Strategic thinking and visionary approach to business development

**Preferred Qualifications:**

• Certification in spa management, hospitality management, or wellness industry credentials
• Experience in a luxury or high-end spa environment
• Knowledge of health, safety, and spa licensing regulations
• Background in marketing and revenue management
• Experience with staff recruitment and talent acquisition

**Physical Demands and Work Environment:**

• Ability to move safely throughout spa facilities and various work areas
• Capacity to remain active and mobile throughout work shifts, with periods of desk-based work
• Ability to lift and move objects up to 25 pounds occasionally
• Flexibility to work varied shifts, including evenings and weekends as operational needs require