- Integral
- Permanente
- FAIRMONT
- Spa e Lazer
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Fairmont Doha, Doha, Qatar
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REF43463Q
Spa Executive
Region
Luxury & Lifestyle
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Scope and Objectives
The Spa Executive is responsible to support manager to efficiently run the spa, fitness and recreation facility. The coordinator supports with the daily administrative tasks for a smooth operation and efficient guest experience.
Administrative and Financial Responsibilities
- Manage team schedules to maximise efficiency and offer administrative support for all reports related to the operations
- Maintain accurate records of all data produced by recreation department.
- Support the Manager to track all internal inventories for the department and report any variances of equipment lost, stolen or broken.
- Review purchase requisitions required to have adequate stock of equipment and supplies.
- Support to prepare monthly reports relevant to the operations.
- Report any maintenance requirements of the recreation areas.
Guest Quality and Operational Excellence
- Recognise arrivals of all VIP guests arriving in the facility and the hotel.
- Ensure the facility is in peak condition at all times.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
- Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain proper inventories related to supplies, linen and consumables to ensure proper circulation of supplies all areas
- Ensure lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa and recreation reservation systems, POS system, operation & control system and equipment’s.
- Ensure all employees follow operational standards for cleanliness and upkeep of the facility.
Education and Experience
- Previous administrative experience, preferably in the spa, fitness industry is an asset.
- Experience in working with teams and ability to offer outstanding customer service.
- Multitasking and adaptability.
- Computer skills related to spa appointment software and cashier process.
- Telephone etiquette.
- Quick thinker, courteous and welcoming.
- Professional and well-groomed for forward facing guests.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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