Spa & Wellness Assistant Manager

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a dedicated and experienced Spa & Wellness Assistant Manager to join our luxurious spa facility at SO Uptown Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and overseeing daily operations.

• Overseeing daily operations and maintaining high standards of service
• Manage and motivate a team of spa therapists and support staff
• Develop and implement strategies to enhance guest satisfaction and increase revenue
• Monitor and maintain inventory of spa products and supplies
• Create and manage staff schedules to ensure optimal coverage and efficiency
• Assist in developing and implementing marketing and promotional strategies
• Ensure compliance with health and safety regulations and industry best practices
• Handle guest inquiries, feedback, and complaints professionally and efficiently
• Assist in financial management, including budgeting and reporting
• Stay updated on industry trends and incorporate new wellness practices into spa offerings
• Collaborate with other departments to create integrated guest experiences

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 3-5 years of experience in spa or wellness management
• Proven track record in customer service and team leadership
• Strong knowledge of spa treatments, therapies, and wellness trends
• Excellent communication and interpersonal skills
• Proficiency in scheduling and inventory management systems
• Experience with budgeting and financial reporting
• Familiarity with health and safety regulations in the spa industry
• Ability to develop and implement marketing and promotional strategies
• Strong problem-solving and decision-making skills
• Flexibility to work weekends, holidays, and varying shifts as needed
• Spa management certification preferred
• Fluency in English; knowledge of Arabic or other languages is a plus