SENIOR HOUSEKEEPING MANAGER

Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.

• Strategically direct, coordinate, and oversee the immaculate presentation and maintenance of guest rooms and public areas, ensuring every aspect embodies the brand’s uncompromising standards of luxury and excellence.

• Uphold and enforce the highest levels of service and quality as defined in the company’s procedural manuals, meticulously attending to every detail to deliver an unparalleled guest experience.

• Ensure guest rooms consistently reflect superior standards of cleanliness, presentation, and comfort, aligning with the hotel’s refined aesthetic and luxury benchmarks.

• Inspire and lead the team through Heartist trainings, cultivating creativity, innovation, and a culture of continuous improvement, while fostering a motivated and high-performing workforce dedicated to the seamless operation of the hotel.

• Advanced proficiency in hotel systems such as OPERA, POS, MS Office (especially Excel and PowerPoint), as well as online review management platforms, ensuring precise and efficient operational control.

• Solid experience in team supervision and leadership, fostering excellence, motivation, and professional development among staff.

• In-depth knowledge of quality audit programs and guest experience management, ensuring adherence to the highest standards of luxury service.

• Strong competencies in effective communication, responsibility, innovation, change management, analytical thinking, and proactivity, with a focus on luxury service excellence, teamwork, and conflict resolution.

• Advanced English, with the ability to communicate fluently and professionally in international environments.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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