Security Manager

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To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel. This position also supervises and trains security staff.

KEY ROLES & RESPONSIBILITIES

• Evaluate the staffing requirements to meet daily business demands and prepare weekly work schedules, adhering to budget goals
• Handle all disciplinary counseling as needed
• Conduct daily line-ups
• Ensure staff’s knowledge of hotel services, features, and amenities
• Assign specific tasks to the staff as they arise.
• To ensure that all the health and safety aspects of resort is in compliance with the law of Seychelles.
• To coordinate health and safety audits and liaison with other departments for same.
• Monitor and ensure that Security staff fully perform their job functions
• Conduct ongoing training with existing staff & ensure new staff are certified as required
• Accommodate all guest requests in an accurate and efficient manner
• Maintain cleanliness of department & working condition of equipment &  supplies
• Prepare work orders for equipment repairs and follow up with Engineering
• Ensure that all pertinent information is documented in the logbook daily
• Ensure payroll and payroll forecasts are submitted accurately and promptly
• Conduct performance appraisals of designated staff as required
• Successful completion of required training/certification processes

PERSONAL ATTRIBUTES

• Ability to clearly and pleasantly communicate with guests in English
• Thorough knowledge of hotel services and facilities
• Professional image and personality exuding confidence and leadership skills
• Ability to focus attention on details and be able to organise, prioritise and follow up
• Possess initiative and ability to work productively unsupervised within any given period of time,  even under pressure
• Ability to maintain confidentiality and security of all guest and hotel information
• Must be a team player, working well with other departments and coworkers.
• Ability to coherently present information in front of groups
• Ability to work flexible hours, including weekends and evenings if necessary
• Ability to think clearly, quickly, & make decisions/resolve problems with good judgement
• Ability to direct performance of staff and follow up with corrections where needed
• Ability to ascertain departmental training needs and provide such training
• Ability to remain calm and courteous with demanding/difficult guests and/or situations

• A degree in Hotel Management preferred. 
• Minimum 5 – 7 years experience in the same field with minimum 1 year experience in similar role is desirable.
• Desired to possess Computer knowledge
• Ability to speak in local language is an added advantage(Kannada).