Security Associate

Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, ‘The Hub’ lobby level bar and ‘Spice It’, a multi-cuisine 24-hour restaurant with the longest breakfast from 4 AM to noon. The well-designed rooms feature high-speed free WiFi, LED TV, safe deposit, tea and coffee amenities along with a mini fridge. The bathrooms are well-fitted with health faucets and shower cubicles. Located next to the Gemini flyover, within a radius of 0.6 mi from the US Consulate, Apollo Hospital, Spencers Plaza & Express Avenue Mall, the hotel is an ideal destination for guests. The hotel also has a multi-cuisine restaurant. Guests can avail of a long breakfast from 4 AM until noon. It is a convenient base for travelers, being 1.2 mi away from one of the country's leading hospitals –Sankara Nethralaya and 3.1 mi away from Chennai Central and Egmore Railway Station. The nearest airport is Chennai Airport, 9.9 mi away.

Job Description

Department    :    Security

Designation   :    Security Associate

Reports To     :     Assistant Manager - Security

Prime Function:

• Ensure to perform the duties, as assigned from time to time.
• To man the assigned area and check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
• Document all activities during the shift, as directed by the Security Officer.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• To abide by the mission statement of the Company and of the department.

Key Responsibilities:

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost-effective use of the resources.

Operational Management

• Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
• Patrol assigned area & check for suspicious occurrences
• Ensure that the parking rules and regulations are enforced.
• Practice Standard Operating Procedures for all functions.
• To frisk any employee for security purpose. (All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
• Ensure to handle guest complaints.
• Ensure to alert the Safety & Security Manager and/or Assistant Security Manager in case of an emergency.
• Ensure to follow at the Employees entrances:

1. Check parcels and gate passes
2. Control the movements of all the delivery men & visitors.
3. Maintain employee’s & visitor’s register.

• Maintain general law and order as per the Management’s policies.

Hygiene / Personal safety / Environment:

•  Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses
• Applies the hotel's security regulations (in case of fire etc)