Security & Safety Supervisor (Full Time)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

To look after the safety and security of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train all colleagues and officers on all aspects of security and safety with full responsibility of Emergency Response Plans.   

Administration:

• Supervise and Coach the Security Team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all corporate and property standards and policies.
• Contribute to improvement and development of the Security and Safety Department with written recommendations submitted to the Director or Security and Safety.
• Ensure communication is provided throughout the hotel and department as needed.
• Ensure Confidentiality in the Department
• Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security and loss prevention programs.
• Emergency, medical equipment, tools inventory and ordering
• Colleague Engagement
• Assist in the interview process, when needed.
• Train, coach, counsel and recognize Security and Safety Officers to maintain order throughout the Hotel.
• Maintain all Policies and Procedures and Local Standard Operating Procedures
• Contribute to the ongoing improvement and development of the Security and Safety Department
• Complete security reports as needed
• Review reports on a daily basis to ensure all relevant information is communicated throughout the hotel, i.e. guest/colleague accidents, incidents, emergencies, threats, theft, etc.
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
• Maintain scheduling, vacation days, lieu days and sick day lists
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Monitor security staff activity and coach subordinate performance as needed, including discipline.
• Monitor all suspicious activity on or about the hotel property and communicate to Director of Security and Safety
• Maintain scheduling, vacation days, lieu days and sick day lists
• Liaisons with all departments on Security matters, i.e. group resumes, parking requirements, etc.
• Maintains and updates, Lockers, Parking Logs, requisitions, and other records
• Control all security and safety shifts professionally and responsibly
• Conduct performance evaluations of all Security and Safety officers

Security:

• Upholds the highest standard of internal and external customer service at all times.
• Investigate and follow up on any reports made by guest or colleagues.
• Supervise the day to day operations for all guest needs including both group and leisure.  All colleague activities, vendors, public.
• Provide security assistance to all colleagues and guest.
• Maintain and control all key card access and locks
• Manage guest lost and found
• Understand and execute Business Continuity Plan and Disaster Plan appropriately
• Understand and execute Fire/ Evacuation Response Plan including practical firefighting.
• Monitor all suspicious activity on or about the hotel property and handle accordingly.

Safety:

• Responsible for upholding all security and safety procedures and policies
• Ensure we protect all assets of the Hotel, including colleagues and guest.
• Present Security and Safety presentation at Colleague orientations
• Ensure Compliance with OSHA and HIOSH Standards and prevention measures
• Monitor all safety violations and communicate accordingly.
• Conduct walk through of hotel property
• Promote safe work practices
• Liaise with Government authorities and be familiar with all regulations

Your experience and skills include:

• 2 years minimum in Security Management
• 5 years minimum in Facility/Workplace security
• Diploma/ Certification in Security programs or Law Enforcement etc.
• Fire safety certification
• First aid certification
• Able to adapt to a multi-national environment
• Occupational Health and Safety certification highly regarded
• Must have basic math skills
• Must be a team player and work in a fast paced environment
• Must be detailed oriented and have proven organizational skills
• Must have intermediate skills computer skills.
• Must have ability to solve practical problems and deal with a variety of situations.
• The ability to interpret a variety of instructions in either written, oral, diagram or schedule form.
• Thorough knowledge of Federal/Provincial/State/Municipal/County codes covering health & safety, fire, building, Innkeepers Act and Hospitality Law
• Thorough knowledge of all operational aspects of a hotel security department and experience in handling administrative and managerial matters
• Fire safety and First Aid certification
• Strong leadership and communication skills
• Analytical skills, strength as a developer and a leader of others are essential
• Ability to train others and lead training course for all colleagues
• International experience an asset
• Meet the minimum Security license requirements in local environment
• Fairmont leaders highly regarded (flexibility on the above)

Physical Aspects of Position (include but are not limited to)

• Will frequently be required to use a computer, telephone, copier, fax and radio
• Will frequently need to be able to stand, walk, sit use hands and fingers, talk or hear, and twist upper body
• Will occasionally need to climb or balance, stoop or kneel, and squat
• Will frequently need to be able to lift up to 25 pounds.  Will occasionally need to be able to lift up to 50 pounds.
• Must have valid driver’s license to drive EZ-Go
• Must be able to work in outdoor weather conditions.

Hourly Rate: $32.09 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid