Seasonal Tour Coordinator - Reservations (March - October 2026)

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay $32.16 per hour following 90 days of service

*full-time and part-time status colleagues

Reporting to the Royal Service & Reservations Manager, this role supports the Director of Tour & Travel and their Sales Coordinator in all aspects of the Tour & Travel functions:

FIT Bookings

• Manage all FIT space inquiries by monitoring block space, allotments, and available inventory, while keeping the stop-sell calendar up to date.
• Input FIT reservations and cancellations in Property Manager.
• Maintain strong customer relationships with Tour Operators who book FITs via email.
• Organize and file all FIT requests and correspondence; collaborate with the Accounting Department for billing and prepayment processing.
• Book FIT meals and coordinate with the Food & Beverage team.
• Complete the daily tour task list, including but not limited to tracking outstanding FIT payments, arrivals report, and detailed business block updates.

Tour Group Operations

• Create group masters, set up billing correctly, and input all rooming lists into Property Manager.
• Manage group block space and respond to Tour Operator allotment requests.
• Prepare Tour Resumes and collaborate with Tour GSA, Bell Desk, Arc, Accounting, Catering, and IRD.
• Generate BEO requests for the Catering team.
• Collect feedback from the Tour GSA and relevant departments, and relay information to the Sales team.
• Review Tour Operator pace reports and adjust holding blocks accordingly.

General

• Participate in FAM events as required.
• Complete daily Reservation Agent tasks as needed.
• Arrange welcome cards/amenities as required and coordinate with IRD.
• Provide professional, exceptional service to guests and clients, always striving to exceed expectations.
• Complete other tasks assigned by the hotel leadership team.

• Previous Front Office experience is essential, ideally as a Tour Guest Service Agent.
• Computer proficiency is required; working knowledge of Microsoft Office and Opera Cloud Property Manager is an asset.
• Excellent communication, interpersonal, and organizational skills are a must.
• Detail-oriented, accurate, and efficient.
• Ability to coordinate effectively with hotel departments to ensure smooth operations.
• Ability to work well under pressure, handle fluctuating work volumes, and prioritize tasks effectively.

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS