- Integral
- Permanente
- FAIRMONT
- Governança
__jobinformationwidget.freetext.LocationText__
Fairmont Waterfront, Vancouver, Canada
__jobinformationwidget.freetext.ExternalReference__
REF60441G
Seasonal Royal Service Agent, Full Time (April - October)
Region
Luxury & Lifestyle
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
- Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
- Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
- Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Exclusive Experiences - One free stay through our Be Our Guest Program
- Full rate of pay, $33.60 per hour following 90 days of service
*full-time and part-time status colleagues
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide professional, friendly, and engaging service at all times.
- Handle all external and internal calls, either by redirecting or assisting the caller.
- Take ownership of the caller’s request and ensure timely follow-up in accordance with hotel standards.
- Respond promptly and professionally to all Room Reservation, Rate Offering, and Hotel Information inquiries via telephone and email.
- Accurately record reservation details in the Property Management System (Property Manager).
- Monitor and manage the 'Royal Service' platform and respond to guest Kipsu text messages.
- Maintain a solid working knowledge of all hotel departments, particularly Housekeeping, Front Office, and Engineering.
- Serve as a liaison for guests, providing information on all hotel services.
- Handle and distribute faxes, voice messages, and written messages for internal and external guests.
- Be fully familiar with the hotel’s emergency procedures.
- Adhere to department policies, procedures, and service standards.
- Comply with all safety policies.
- Other duties as assigned.
- Minimum one year of recent experience (within the last five years) in a switchboard/front office role at a hotel of similar size and service standards.
- Impeccable grooming and presentation.
- Fluency in both verbal and written English.
- Strong interpersonal and communication skills.
- Excellent telephone etiquette and voice.
- Strong typing, clerical, and organizational skills with attention to detail.
- Computer literate in Microsoft Window applications; previous experience with Opera Cloud, Micros, Open Table, and Kipsu text messaging system is an asset.
- Strong knowledge of Vancouver is a plus.
- Ability to manage multiple priorities and work well under pressure.
- Willingness to work flexible shifts, including nights and weekends.
- Passion for guest service, with prior customer service experience preferred.
Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Swissôtel Chicago, Chicago, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Chicago
Áreas
Governança
Descrição
WHAT YOU WILL BE DOING: You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone arou
Referência
8fb70d1c-96c1-4f49-836e-8d20f5a566d6
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Munich The Royal Bavarian, Munich, Germany
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Permanente
Locations
Munich
Áreas
Governança
Descrição
What does your day-to-day work look like ...Designing and curating the hotel shop rangeLiaising with the various suppliers and our head officeLaunching co-operationsProactive sales advice and optimisa
Referência
8ac6bbb5-e923-40ab-85dc-12c94febd8db
Data de validade
01/01/0001
Salário
Localização
Novotel Southampton, Southampton, United Kingdom
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
United Kingdom
Áreas
Governança
Descrição
In this role you will:Provide exceptional service during check-in, check-out and throughout the guest stay.Ensure procedures are followed in relation to guest confidentiality and safety.Maintain accur
Referência
e3d07a3c-3881-4532-aad3-2415d4f3ecf2
Data de validade
01/01/0001
Salário
Localização
SANS MARQUE FAIRMONT GRAND TARABAYA ISTANBUL (MANAGED BY ACCO, İstanbul, Turkey
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Istanbul
Áreas
Governança
Descrição
Specific duties, responsibilities & Key performance areasCustomer relations:Develop close professional relationships with guests throughout their stay with the aim of gaining their loyaltyAnticipates
Referência
669c8e63-e811-482f-8ebb-d718fdff5d40
Data de validade
01/01/0001
Salário
Localização
Mövenpick Hotel Ikoyi Lagos, Lagos, Nigeria
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Lagos
Áreas
Governança
Descrição
WHAT YOU WILL BE DOING:Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor’s loyalty program to non membersC
Referência
4df4efaf-eb56-4bb9-b9d4-b1b2f98d1c19
Data de validade
01/01/0001
Salário
Localização
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: Answer incoming calls promptly and professionally.Transfer calls to the a
Referência
f2afe19d-dec4-426f-a3ea-e3221f04f8bc
Data de validade
01/01/0001
Salário
Localização
RIXOS RIXOS MAKADI BAY, Hurghada, Egypt
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Hurghada
Áreas
Governança
Descrição
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.2.2 Create a communication bridge between guests and operational depa
Referência
5d0a4d22-2bbb-4715-9c3f-c6c9a465b733
Data de validade
01/01/0001
Salário
Localização
Raffles Al Areen Palace Bahrain, Manama, Bahrain
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Manama
Áreas
Governança
Descrição
Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.Handle guest inquiries, requests, and complaints promptly and professionally, striving f
Referência
40d61f5e-c3ed-48c3-b5d8-39365812dca2
Data de validade
01/01/0001
Salário
Localização
Mercure Makkah Aziziah, Makkah, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Makkah
Áreas
Governança
Descrição
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Referência
fe2b69f0-289f-4779-a60c-44b2647340a4
Data de validade
01/01/0001
Salário
Localização
ibis budget Southampton Centre, Southampton, United Kingdom
Experience Level
Entry Level
Jornada de Trabalho
Meio Período
Brands
IBIS BUDGET
Tipo de Contrato
Temporário
Locations
United Kingdom
Áreas
Governança
Descrição
We are seeking a friendly and professional Front Desk/Welcomer (Part Time/Zero Hour Contract)to join our team in Southampton, United Kingdom. As the first point of contact for our guests, you will pla
Referência
f58e10da-b37c-408a-a1f8-8374bf616f9e
Data de validade
01/01/0001