Sales Executive - Arabic Speaker

Conveniently located close to the shopping and commercial hub, ibis Muscat caters to both leisure and business travellers. Meals can be delivered to your room or you can enjoy them at Oopen Restaurant. Complimentary Wi-Fi, basement parking, fitness centre & 24 hours front desk are key highlights. Sultan Qaboos Mosque, Royal Opera House, Grand Mall, Avenues Mall, Sultan Qaboos Sports Complex are a short drive away. Oman Convention & Exhibition Centre and Muscat International Airport are 15 minutes away.

As a trading port bridging East and West, Muscat has been a magnet for travellers for over 2000 years. Today, visitors feast their eyes on the traditional white-stone architecture and treat themselves to treasures in the many markets and malls. A promenade along the seaside Corniche, dotted with fountains and gardens, promises charming views of the port, beaches and fish markets. From the narrow alleys of Old Muttrah souk to the grandeur of the Sultan Qaboos Grand Mosque, Muscat is a must-see.

Key Responsibilities:

1. Business Development:

   • Identify potential new clients through research, networking, and cold calling.
   • Develop and implement sales strategies to achieve revenue targets.
   • Attend industry events, trade shows, and networking functions to promote the hotel.

2. Client Relationship Management:

   • Maintain relationships with existing clients, ensuring their needs are met and expectations are exceeded.
   • Conduct regular client visits and follow-ups to build long-term partnerships.
   • Handle client inquiries and requests promptly and efficiently.

3. Sales Planning and Strategy:

   • Develop and execute sales plans to increase business from key market segments including corporate, leisure, and group travel.
   • Monitor market trends and competitor activities to identify new opportunities.
   • Collaborate with the marketing team to develop promotional materials and campaigns.

4. Contract Negotiation:

   • Prepare and present proposals, contracts, and agreements to clients.
   • Negotiate terms and conditions to close deals and secure bookings.
   • Ensure all contracts are in compliance with hotel policies and procedures.

5. Reporting and Analysis:

   • Maintain accurate records of all sales activities and client interactions in the CRM system.
   • Prepare regular sales reports and forecasts for the Sales Manager/Director.
   • Analyze sales data to identify trends and areas for improvement.

6. Collaboration:

   • Work closely with other departments such as reservations, front office, and food and beverage to ensure seamless service delivery.
   • Provide feedback and insights from clients to help improve hotel services and offerings.

7. Customer Service:

   • Ensure a high level of customer satisfaction by providing exceptional service to clients.
   • Address any issues or concerns raised by clients promptly and effectively.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2-3 years of experience in hotel sales or a similar role.
• Strong understanding of the hospitality industry and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in using CRM software and MS Office Suite.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to travel as required.