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Gem Forest Hotel Nairobi - MGallery Collection (Opening Soon), Nairobi, Kenya



Sales Coordinator


Luxury & Lifestyle

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Company Description

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Job Description

  • Provide coordination and administrative service for the hotel sales team to assist with revenue generation of the hotel.
  • Assist Director of Sales & Marketing in administrative work.
  • Maintenance and management of data base.
  • Maintain stock of printed materials, supply of corporate gifts and promotional items.
  • Assist in the development and implementation of the Hotel sales / marketing plan to ensure all revenue goals will be met and exceeded.
  • Handle incoming inquiries of guests on rates, products and coordinate these with sales team.
  • Coordinate all familiarization and site inspections as required.
  • Maintain filing systems – manual and electronic.
  • Perform telemarketing to designated clients and receive clients coming to the hotel for business inquiries.
  • Takeover / sell rooms and meeting facilities in the absence of sales team.
  • Provide added value to the team by providing strong support both to sales and marketing department.
  • Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.
  • Maintains professional business confidentiality.
  • Work in line with business requirements.


  • To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
  • To always demonstrate pride in the workplace and personal appearance when representing the hotel thus identifying a high level of commitment
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff, and employees.
  • Maintains professional business confidentiality.
  • Good knowledge of S&C, Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences. 
  • Flexible to adapt to sudden increase in working hours as per business needs

    Additional Information

    Should be eligible to live and work in Kenya.

    Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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