- Integral
- Permanente
- Governança
- ACCOR
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Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
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REF34351H
Royal Service Agent - Arabic Speaker
Region
Luxury & Lifestyle
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Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
· Handle all incoming calls, emails, and messages from guests, providing exceptional service and assistance in Arabic and English.
· Assist with room reservations, modifications, and cancellations, ensuring accurate and efficient processing.
· Address and fulfill guest requests and inquiries promptly, including special arrangements, amenities, and services.
· Resolve any guest issues or concerns with professionalism and empathy, ensuring guest satisfaction.
· Offer detailed information about hotel facilities, services, local attractions, and travel arrangements.
· Liaise with other departments to coordinate guest requests and ensure seamless service delivery.
· Maintain accurate records of guest interactions, preferences, and special requests in the system.
·Minimum experience of 2 years in the same role.
·Excellent written and verbal communication skills both in English and Arabic, additional language is an advantage.
·Multi-tasking and time-management skills, with the ability to prioritize tasks.
·Flexible working hours
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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