Rooms Administrator

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge. where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Rooms Administrator. As a Rooms Administrator, you will provide comprehensive administrative, financial, and operational support to the Rooms Division at Fairmont Jasper Park Lodge. This position plays a critical role in supporting the day-to-day operations of the department through accurate payroll processing, labour reporting and analysis, purchasing administration, audit tracking, budget support, and general administrative coordination. 

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while maintaining confidentiality and delivering exceptional service in a fast-paced luxury hospitality environment. 

What you will be doing:   

Reporting to the Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service 
• Provide operational support for the various departments within the Rooms Division and ensure all service standards are followed 

Payroll & Labour Administration 

• Process and validate payroll for all Rooms Division colleagues, ensuring accuracy and compliance with company policies, Union Collective Agreements, and payroll deadlines. 
• Review time and attendance records, investigate discrepancies, and work with department leaders to resolve payroll concerns. 
• Prepare daily, weekly, and monthly labour reports and provide insights on labour performance, productivity, overtime, and scheduling trends. 
• Maintain accurate records related to payroll, scheduling, vacation balances, and colleague documentation as required. 

Financial Administration & Purchasing 

• Manage purchasing requests, purchase orders, invoice tracking, and expense coding for the Rooms Division. 
• Ensure all purchases are completed in accordance with company purchasing policies and approved budgets. 
• Support month-end processes including accrual tracking, invoice follow-up, and financial reporting. 

Audit, Compliance & Reporting 

• Maintain and track operational audit requirements, ensuring completion of action items and follow-up with departmental leaders. 
• Prepare reports, presentations, and operational documents to be reviewed in Rooms Division leadership meetings. 
• Maintain organized and confidential departmental files, records, and documentation. 

Administrative & Operational Support 

• Provide administrative support to the Assistant Director of Rooms and Rooms Division leadership team. 
• Coordinate meetings, record meeting minutes, and follow up on action items as required. 
• Assist with onboarding, colleague recognition programs, training documentation, and departmental communication. 
• Manage departmental supplies, office inventory, and other administrative requirements. 
• Support special projects, initiatives, and operational improvements within the Rooms Division. 
• Assist with the preparation of annual budgets, forecasts, and strategic plans. 
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy 
• Other duties as assigned 

Your experience and skills include: 

• Previous administrative experience, preferably within a hotel or hospitality environment. 
• Experience with payroll processing, labour management, purchasing, or financial administration preferred. 
• Strong proficiency in Microsoft Office, particularly Excel, with the ability to analyze data and create reports. 
• Experience with hotel systems such as payroll, purchasing, time & attendance, and property management systems is an asset. 
• Strong organizational skills with exceptional attention to detail and accuracy. 
• Ability to manage confidential information with discretion and professionalism. 
• Excellent communication and interpersonal skills with the ability to collaborate effectively across multiple departments. 
• Ability to prioritize competing responsibilities and meet deadlines in a dynamic operational environment. 
• Ability to work independently and prioritize responsibilities 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

• Annual salary of $57,000 - $59,000/year
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Rooms Administrator.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com