Restaurant Manager, Hawthorn Dining Room & Bar (Contract position)

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 

Restaurant Manager, Hawthorn Dining Room & Bar (Contract position)

This is a 6-month contract role through December 31, 2025, with the potential to transition into a permanent full-time position.

As Restaurant Manager of Hawthorn Dining room & Bar inside the iconic Fairmont Palliser Hotel, you are responsible for working alongside other Managers and the General Manager in the revitalization of this renovated space by curating a superior guest & colleague experience. You will bring experience in effective leadership, strategic planning and a thirst for innovation and trend-setting. You are relentless in your pursuit of excellence, and long to leave a lasting impression on every guest who visits your restaurant. 
This is a 6-month contract role running through December 31, 2025, with the potential to transition into a full-time permanent position.

Reporting to Hawthorn General Manager, responsibilities and essential job functions include but are not limited to the following:

• Accountable for managing the day to day operations of Hawthorn with active presence on the restaurant floor leading your team to deliver service excellence
• Work in supporting the General Manager and Restaurant Chef to execute the smooth and flawless operation of both the Front and Heart of House.
• Work in supporting the General Manager, Restaurant Chef, Head Bartender, and Mixologists to create and maintain all restaurant menus while in keeping with the overall concept
• Constantly drive innovation to redefine the Calgary culinary experience by actively promoting Hawthorn within the community
• Effectively recruit and onboard new colleagues
• Train and lead the team in all aspects of the department to ensure service standards are followed
• Promote the growth and development of internal talent
• Proactively engaging with guests to gather feedback, resolve any issues and turn negative experiences into positive outcomes to ensure satisfaction.
• Observes guest behavior and cues to identify potential concerns before they escalate.
• Abides by all ProServe regulations to ensure responsible alcohol service and full compliance with Alberta liquor laws.
• Accountable for driving revenue and profit through the development and implementation of strategies, practices and promotions while keeping with the overall concept of the venue
• Actively assist in managing restaurant social media accounts in partnership with the General Manager, Restaurant Chef, and Marketing Team
• Working with the Restaurant Leadership & Marketing Teams, manage online reputation by responding to feedback, comments and/or reviews in a timely and professional manner, addressing any concerns.
• Assist with management of the departmental budget
• Maintain the health, safety and sanitation of the restaurant
• Collaborate with other departments to contribute to the overall smooth operation of the hotel
• Adhering to all Company policies, procedures and values

• Minimum of 3 years’ experience as a Restaurant Manager in a dynamic, high-volume setting
• Valid ProServe Certification required
• Previous experience in cocktail curation, bar operations, and beverage costing would be considered a valuable asset
• Exceptional communication, organizational, and leadership skills
• Genuine passion for the Food & Beverage industry, with a commitment to exceeding guest expectations and building the city's most talented restaurant team
• Proven expertise in menu development, strategic offerings, impactful marketing initiatives, and online reputation management
• Demonstrated success in driving revenue and profitability without compromising colleague satisfaction or guest experience
• Deep understanding of current industry trends paired with a highly creative mindset—we aim to lead, not follow
• Strong interpersonal abilities with a proactive approach to problem-solving
• High level of integrity and accountability, with a dedicated work ethic
• Collaborative team player focused on building strong internal relationships and team culture

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Learning Academy
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS