Reservations Supervisor

Join us at Accor & Pullman Auckland, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.

Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.

A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.

Hospitality is a work of heart,​
Join us and become a Heartist®

The Reservations Supervisor turn dreams into reality by developing strong, progressive relationships with guests. You are a bright, personable and proactive thinker who helps complete group and guest bookings for our hotel. Armed with detailed knowledge of our hotel offerings and city highlights, you effortlessly upsell and cross sell our offerings to guests and groups to make their stay a memorable one. Your loyalty driven mindset leads you to quickly identify and adapt your service to our VIPs and ALL guests in order to build our relationships with these valued guests.

Role Foundations:

• Manage and process group bookings and FITs are part of the day to day operations. 
• Proactively upsell/cross-sell hotel offerings to guests
• Communicate and update teams on guest and group requests
• Verify room allocations according to group/ FIT’s needs and requests
• Handle any complaints related to reservations
• Assist with Managing and closing group accounts
• Oversee training and provide guidance on reservations for new team members.

• Good product, brand and event knowledge
• Experience working under time pressure and objectives
• Experience in upselling/cross-selling
• Prior experience working with Opera Cloud or a similar system
• Adaptable, reliable and self-motivated
• Loyalty driven mind-set with the ability to quickly develop rapport and trust

Why join Pullman Auckland? 

Our People+ Culture

We are, who we serve

We hire for personality, train for skill.
A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.