Reservations Supervisor | Hotel Experience

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Job description

1. Manage and process room reservations promptly, ensuring accuracy and adherence to established standards and procedures.
2. Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation.
3. Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities.
4. Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
5. Ensure effective inventory control, maintain supply pars, and reorder when needed within budget constraints.
6. Provide product knowledge training to the reservation team, covering both this hotel and other properties within the group.
7. Train and communicate yield management principles and room inventory control to the reservation team.
8. Manage and update all guest booking materials, including vouchers, guarantee letters, and e-mail correspondence.
9. Monitor and update room rates, packages, and standardised wording for notes and comments, informing relevant sections of any changes.
10. Liaise with Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for last-minute group bookings or stranded passengers.
11. Maintain proficiency in Opera and other reservation software systems.
12. Perform other duties as assigned by the Department head and adhere to Front Office Policies and Procedures.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.