Reservations Sales Agent

Join our dynamic team at Peppers Marysville, located in the picturesque Yarra region. With a commitment to excellence and a passion for hospitality and tourism, we offer a supportive environment where employees can thrive and grow. Be a part of something special and join us in shaping the future of Accor hotels.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

We are ready to welcome a Reservations Sales Agent to our guest obsessed team in this influential role. Reporting to the Rooms Division Manager, you will play a pivotal role and deliver flawless customer service at every part of their journey. This contract is full time Tues - Sat.

Responsibilities include:

• Handle incoming reservation inquires via phone, email and online channels
• Assist guests in selecting appropriate accommodations based on their needs and preferences 
• Process reservations accurately and efficiently in our reservations system
• Provide information about the hotel facilities, services, and policies to guests
• Handle special requests and accommodate guest preferences whenever possible
• Maintain up-to-date knowledge of room availability, rates, and promotions
• Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise

• Previous experience in customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities 
• Ability to multask and work effectively in a fast-paced environment
• Proficiency in computer systems and reservation software
• Flexibility to work various shifts, including evenings, weekends, and holidays

What is in it for you:

• Access to the ALL Heartists Program from day one - offering discounts on accommodation and Food & Beverage worldwide
• Learning programs through our online Accor Academy and opportunity to earn qualifications while you work 
• Opportunity to develop your talent and grow within your property and across the world