- Integral
- Permanente
- SOFITEL
- Governança
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Sofitel Singapore City Centre, Singapore
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REF26715P
Reservations Officer
Region
Luxury & Lifestyle
Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.
The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.
- Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
- Report directly to the Assistant Reservations Manager
- Be well versed in Resavison and Vouch
- Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
- Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
- Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
- Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
- Offer appropriate room types, price inclusions, upsell and handle price objections.
- Responsible for ensuring that all daily tasks is completed diligently
- Take note of the reservation status to sell available rooms.
- To be well informed in all F&B Promotions
- Taking In Room Dining Orders and actively upselling and cross-selling
- Taking restaurant reservations and all other enquiries via phone or emails
- Monitor delivery of promises and orders that come through Vouch and HotSos
- Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
- Project professional image at all times through personal presentation / interpersonal skills.
- Desire and ability to train and develop ambassador
- Maintain awareness of industry trends
- Initiate contacts and establishes rapport easily
- Assert point of view directly yet tactfully
- Organise time and work efficiently
- Excellent numeracy, verbal and written communication skills
- Has the ability and willingness to undertake further development
- Appreciate and maintain an effective outlet for stress
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Sofitel.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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