- Integral
- Permanente
- FAIRMONT
- Vendas e Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF13482Y
Reservations Manager
Region
Luxury & Lifestyle
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Financial Accountability: Responsible for maximizing revenue in all business environments.
Conditions of Work: Normal administrative office and hotel working conditions.
Role Overview Purpose: To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations’ team. Aiming to ensure guest satisfaction achieves the minimum required standard of 90% satisfaction.
Summary of Responsibilities:
- To supervise and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations Department receives an optimum level of services and care at all times.
- To ensure restaurant reservations operation is smooth
- To ensure that the rate information in the PMS is accurate and current at all times.
- To review and update the room availability calendar in the PMS and restaurant reservations system.
- To carry out regular spot checks within the department to ensure that the standards outlined in the SOP are being adhered to.
- To check if the SOPs are updated on a regular basis, make changes whenever necessary and keep updated hardcopies available for all team members.
- To control availability and maintaining of rates for GDS system.
- To prepare and maintain yield calendar and distribute to relevant departments within hotel.
- To monitor overflow telephone calls to Reservations Office, incoming telephone traffic and business trend, and prepare work schedule for Reservations staff to ensure optimum coverage of the Reservations at all times.
- To ensure that staff working hours are recorded accurately and in accordance with hotel policies and procedures.
- To ensure LQA and Forbes standards are met at all times.
- To carry out regular appraisals for all Reservations Staff by utilizing proper formats.
- To arrange, co-ordinate and chair weekly departmental briefings and monthly meetings whenever possible.
- To carry out, supervise and record cross training within the department as required, and within the guideline requirements of the group.
- To carry out, supervise and record cross training of staff members from other hotel departments.
- Conduct & document daily training and coaching for Reservations Agents and Reservation Supervisor that meets the needs identified through Telephone Test Call results and customer feedback as directed by the Revenue Manager.
- To assist in the recruitment of staff for the Reservations Department.
- To ensure that the 7, 3 and 1- day arrivals report checks are carried out on daily basis and make sure that all guest information are duly entered.
- To ensure that reservations made a day before is checked on daily basis.
- To update and check account profiles on a regular basis in order to maintain a healthy database
- To ensure that all reservation requests received by internet, fax or letter are replied to within 12 hrs of receipt.
- To analyze the results of Telephone Test Calls as well as Customer Satisfaction Index, take appropriate actions, follow up and record all necessary documents.
- To review all incoming correspondence and distribute to the reservation staff for action.
- To assist the Team Leader/Sales Agents in their duties as required.
- To ensure that the Reservations team is aware of all promotional rates and packages.
- To prepare and distribute reservations and statistical reports.
- To prepare a fortnightly competitor occupancy forecast report.
- To supervise the issue of visas for the hotel’s guests by the hotel’s visa officer.
- To advise the Front Office Manager/ Rooms Division Director Of reservation requests received from VIP guests, embassy, consular or diplomatic missions, or any reservations received with extra ordinary requests.
Qualifications:
- 5 Years experience in Reservations
- Comprehension of technical and managerial applications of Reservation systems including Opera and Delphi
- TARS applications knowledge is a plus
- Experience in F&B outlet reservations is a plus
- Comprehension of the reservation sales process.
- Understanding of group sales process and group sales demands
- Understanding of sales process and transient demand
- Strategic approach towards maximizing room revenue
- Able to develop and implement effective plans to maximize market rooms revenue
- Able to develop and deliver training to reservation agents
- Able to develop and deliver effective presentations
- Ensure that all hotels strategies conform to Brand Philosophies and company future goals
- Fluent in English, Arabic language is a plus
- Excellent interpersonal skill
- Previous experience in Middle East is a plus
- Previous experience in luxury hotel/resort.
- Strong leadership, ability to train and motivate team.
- Highly interactive and people-friendly attitude.
- Should be proficient in MS-Office, Opera-PMS
- Fluency and business level communication skills in English.
- Experience in handling OTA, Ecommerce platform.
- Excellent telephone presentation, sales skills and ability to upsell is a plus.
- Passion for customer service.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Temporário
Locations
Wellington
Áreas
Vendas e Marketing
Descrição
Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. Someone who takes an ‘above & beyond’ approach to making our
Referência
0db0e196-e63a-4e25-bfd1-92f78144e701
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing:Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.Develop, maintain, and cultivate new and existing acc
Referência
7f8ad87c-94cc-4254-a75f-1690f9720d7f
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing: Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.Assist i
Referência
cf1e62f5-4fc1-48fc-a5ff-d12b60d71332
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Vendas e Marketing
Descrição
As a Group Sales Manager, you will manage all aspects of selling groups, ensuring monthly and quarterly goals are achieved. This position requires working within tight response deadlines, while provid
Referência
220d6f43-3282-4a3a-9e1a-e3d994934807
Data de validade
01/01/0001
Salário
Localização
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Vendas e Marketing
Descrição
The Cluster Revenue Analyst is responsible for the analysis of revenue and demand associated with hotel. Position helps in to prepare forecasts, budgets, weekly and daily projections and analyzes the
Referência
f1262cf2-af85-4b8c-9d09-a92a46d32114
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: Director of SalesGeneral Purpose: The Event Sales Manager generates top line catering revenue for the property by maximizing all revenue potential and up-selling additional events/amenitie
Referência
ac0ffc53-586b-4f0a-bfb3-5ef6ec081fb0
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General ManagerGeneral Purpose:Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers. Efforts will include but
Referência
9d8e93f4-b876-4f48-b5d5-be7e0796b89e
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General Manager General Purpose: Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers.Efforts will include but
Referência
c9b20bfc-f8c7-4c85-9244-d59fd59a7613
Data de validade
01/01/0001
Salário
Localização
Mercure Lyon Est Villefontaine, Villefontaine, France
Experience Level
Executive
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
France
Áreas
Vendas e Marketing
Descrição
Vos missions Externes :Vous venez en aide à la responsable commerciale pour la commercialisation externe de l'hôtel:-Fidéliser et animer les comptes existants (mice et corporate)-Assurer la prospectio
Referência
c249c3cd-06e3-44c2-9ca8-e46b4f4a397f
Data de validade
01/01/0001
Salário
Localização
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Vendas e Marketing
Descrição
The Catering & Conference Services Coordinator at Sofitel Riyadh will be responsible for providing administrative and operational support to the Catering & Conference Services team in the planning and
Referência
3591edcd-42a9-44a0-9be6-91de5e6b5606
Data de validade
01/01/0001