Reservations Associate - Fairmont Mumbai and Roswyn, A Morgans Originals Hotel

Fairmont Mumbai 

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

People Management

• Work with internal/external representatives from different functions for executing the reservations.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.

• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

• Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

Operational Management

• Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.

• Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings

• Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

 

Qualifications

• Knowledge and Experience

• Bachelor’s Degree from a reputable hospitality school

• Proficient in MS Excel, Word, & PowerPoint

• Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records

• Excellent reading, writing and oral proficiency in English language

Competencies
 

• Ability to accept responsibility.

• Self-confidence, motivation, drive, and tenacity.

• Ability to enhance organizational performance.

• Ability to clearly delegate tasks and responsibilities.

Decision:

• Performs other duties as assigned by manager.

• Update regularly selling scripts to ensure user friendly and maximizing key benefits.

• To have a positive impact, taking personal responsibility and initiative to resolve issues.

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.