- Integral
- Permanente
- SOFITEL
- Vendas e Marketing
__jobinformationwidget.freetext.LocationText__
Sofitel Adelaide, Adelaide, Australia
__jobinformationwidget.freetext.ExternalReference__
REF16215C
Reservations Agent
Region
Luxury & Lifestyle
Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.
We are “relentlessly guest obsessed” in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.
You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive.
What you will be doing:
- Manage inbound calls and emails, providing accurate and in-depth assistance that exceeds guest’s expectations.
- Process reservation requests, changes and cancellations received by phone or email
- Converting phone enquiries into confirmed bookings while maintaining accurate information in OPERA, including billing information.
- Enter rooming lists and update accurate information in the system
- Amazing attention to detail and experience in a fast-paced environment
- Consistently offering exceptional, friendly and engaging service
- Ensure the best selection for the guest, whilst maximising revenue through up-selling
- Recommend property facilities and assist guests with information and special requests
Your experience and skills include:
- Guest focused personality is essential; experience is an asset
- Strong written and verbal communication
- Prior experience working with Opera or another property management system
- Strong interpersonal and problem-solving skills
- Ability to work independently and prioritise conflicting priorities
- Fluency in English; additional languages are a plus
Your team and working environment:
Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.
At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment.
What is in it for you:
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- up to 50% discount on meals at Sofitel Adelaide
- Family & Friends accommodation discounts
- Learning programs through our Academies
- Fully laundered uniform provided
- Free 24 hour access to our Employee Assistance Program
- Opportunities to develop your talent and grow within our property and across the world!
- Ability to make a difference through our corporate social responsibility activities
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Everyone has a story and we want the Real Deal!
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Temporário
Locations
Wellington
Áreas
Vendas e Marketing
Descrição
Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. Someone who takes an ‘above & beyond’ approach to making our
Referência
0db0e196-e63a-4e25-bfd1-92f78144e701
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing:Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.Develop, maintain, and cultivate new and existing acc
Referência
7f8ad87c-94cc-4254-a75f-1690f9720d7f
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing: Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.Assist i
Referência
cf1e62f5-4fc1-48fc-a5ff-d12b60d71332
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Vendas e Marketing
Descrição
As a Group Sales Manager, you will manage all aspects of selling groups, ensuring monthly and quarterly goals are achieved. This position requires working within tight response deadlines, while provid
Referência
220d6f43-3282-4a3a-9e1a-e3d994934807
Data de validade
01/01/0001
Salário
Localização
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Vendas e Marketing
Descrição
The Cluster Revenue Analyst is responsible for the analysis of revenue and demand associated with hotel. Position helps in to prepare forecasts, budgets, weekly and daily projections and analyzes the
Referência
f1262cf2-af85-4b8c-9d09-a92a46d32114
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: Director of SalesGeneral Purpose: The Event Sales Manager generates top line catering revenue for the property by maximizing all revenue potential and up-selling additional events/amenitie
Referência
ac0ffc53-586b-4f0a-bfb3-5ef6ec081fb0
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General ManagerGeneral Purpose:Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers. Efforts will include but
Referência
9d8e93f4-b876-4f48-b5d5-be7e0796b89e
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General Manager General Purpose: Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers.Efforts will include but
Referência
c9b20bfc-f8c7-4c85-9244-d59fd59a7613
Data de validade
01/01/0001
Salário
Localização
Mercure Lyon Est Villefontaine, Villefontaine, France
Experience Level
Executive
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
France
Áreas
Vendas e Marketing
Descrição
Vos missions Externes :Vous venez en aide à la responsable commerciale pour la commercialisation externe de l'hôtel:-Fidéliser et animer les comptes existants (mice et corporate)-Assurer la prospectio
Referência
c249c3cd-06e3-44c2-9ca8-e46b4f4a397f
Data de validade
01/01/0001
Salário
Localização
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Vendas e Marketing
Descrição
The Catering & Conference Services Coordinator at Sofitel Riyadh will be responsible for providing administrative and operational support to the Catering & Conference Services team in the planning and
Referência
3591edcd-42a9-44a0-9be6-91de5e6b5606
Data de validade
01/01/0001