Reservations Agent

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Reservations Agent plays a key role in delivering seamless guest experiences while supporting the hotel’s revenue performance. This position is responsible for handling all aspects of guest reservations with professionalism, efficiency, and attention to detail. From responding to inquiries to processing bookings, the Reservations Agent ensures accuracy and consistency while representing the hotel’s service standards at every guest touchpoint.

Working closely with guests and internal teams, the Reservations Agent provides personalized recommendations and ensures each booking reflects the guest’s preferences and needs. The role contributes to creating a positive first impression even before arrival, while supporting room occupancy and revenue generation. Through effective communication, product knowledge, and a strong service mindset, the Reservations Agent upholds the hotel’s reputation for excellence and guest satisfaction.

1. Education: A diploma or degree in Hospitality Management, Tourism, or a related field.
2. Experience: Previous experience in a reservations, front office, or guest service role is preferred. Experience in a luxury hotel or international hospitality brand will be highly regarded.
3. Customer Service Skills: Strong customer service orientation with the ability to handle guest inquiries professionally and create a positive guest experience.
4. Communication Skills: Good verbal and written communication skills are essential. Proficiency in English is required, and additional languages are an advantage.
5. Computer Proficiency: Comfortable using reservation systems and general computer applications. Familiarity with hotel reservation systems (e.g., Opera or similar) is beneficial.
6. Attention to Detail: High level of accuracy in handling reservations, guest information, and booking details to ensure a seamless experience.
7. Problem-Solving Skills: Ability to handle booking challenges, special requests, and guest concerns effectively and professionally.
8. Teamwork: Ability to work collaboratively with other departments while maintaining a professional and positive attitude.