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Pullman Sydney Hyde Park, Darlinghurst, Australia



Reservations Agent



Company Description

Work your Way to Sydney! We are seeking an enthusiastic and dedicated Full Time Reservations Agent who has experience in a similar role or on a hotel reception desk to join our Portfolio team. Reporting directly to the Portfolio Reservations Manager, you will assist in centrally managing the Reservations for a Portfolio of 4 key Accor properties across Sydney, Melbourne and Brisbane.

Job Description

  • Use of the hotel PMS to process and input all reservations types within the same working day
  • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  • Ensuring accurate data is recorded for all reservations
  • Upkeep of all reservation records
  • Ensuring timely communication with guests in line with company policy and procedure
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests

About you:

  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of OPERA 
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills
  • Loves a challenge and can work in a high pressure environment

Additional Information

At Accor, we are committed to ensuring our people #feelwelcome and #feelvalued by creating an inclusive and supportive environment. We offer: 

  • A fun, diverse & inclusive culture where we value you being the Real Deal.
  • Career progression opportunities as far as the eye can see.
  • Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
  • A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

If this sounds like your next step, please apply today to see where a conversation could take you. We can't wait to hear from you!

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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