Reservations Agent

Be part of something bigger!

At Accor, we bring together over 45 globally recognised brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Every gesture, every smile, and every action helps create meaningful and memorable experiences for our guests, our teams, and our planet. Together, we bring our vision of responsible hospitality to life.

Located in the heart of vibrant Darling Harbour, Novotel & Ibis Sydney on Darling Harbour form the flagship, 781-room multi-brand complex in one of Australia’s busiest CBDs. With round-the -clock operations, extensive conference facilities and our top-rated the Ternary Restaurant & Bar at its centre, this is a high performing hotel environment defined by energy, scale and Heartist culture.

This is an ideal role for a commercially minded finance professional who thrives in a fast-paced, high-volume operation and is ready to step up confidently into a broader role with a defined development pathway. 

Reporting to the Director of Finance and working within a dynamic highly experienced team, you will play a critical role in driving financial discipline, operational efficiency, internal controls and strategic insights across the business. This position suits someone who understands hotel operations and wants to influence performance - not just report on it.

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.
• Maintain an organized and up-to-date record of customer interactions and bookings.

Follow company policies and procedures regarding reservations and payments

• Excellent communication skills (verbal and written).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in reservation software and systems (training provided).
• Flexibility to work weekends, holidays, and varying shifts if needed.
• Positive attitude, problem-solving abilities, and a customer-first mind set.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Terrific working environment in the beautiful Darling Harbour precinct
• Discounted Accommodation and F&B in Accor hotels worldwide