Reservations Agent

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are currently seeking a friendly, detail-oriented, Part-Time Reservations Agent to join our professional and welcoming Reservations team.

• Respond to customer enquiries and reservation requests via phone, email, and messages
• Assist guests in selecting the best options to suit their preferences and needs
• Accurately input and maintain reservation details in our system
• Inform guests about hotel services, current promotions, and special packages
• Modify or cancel reservations as required, ensuring guest satisfaction
• Work closely with the Front Office and Sales teams to deliver seamless service
• Handle guest concerns or complaints in a courteous and solution-focused manner
• Keep accurate and organized records of customer interactions and bookings
• Follow company procedures and policies relating to reservations and payments

• Exceptional verbal and written communication skills
• A passion for hospitality and helping people
• Strong multitasking and time management abilities
• High attention to detail and accuracy
• Experience with reservation systems (training provided)
• Flexibility to work varied shifts, including weekends and holidays
• A positive attitude, with a problem-solving, guest-first mindset

• Work with an experienced leader and lay foundation to a strong career progression pathway
• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Discounted Accommodation and F&B in Accor hotels worldwide
• Complimentary laundering 
• Annual Staycation to say thank you!

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.